Solution-oriented consultant with a practical and pragmatic approach specialised in helping multi-cultural and multinational companies transform their business and maximise customer satisfaction through Change Management, Organisational Development, Operational Excellence, project/transformation office set up and Project Portfolio Management. Seventeen + years of experience in banking, insurance, construction equipment, transportation, holiday, holding, e-commerce. Dedicated to decomplexifying processes via creative thinking, idea generation and problem solving. Collaborating with senior management to boost project/product delivery, culture change, new ways of working and strategy implementation.