Upstanding and self-motivated DCSM (Data Center & Service Management) manager and team leader who led a global and multicultural team, but also a monitoring specialist. Ability to resolve complex customer issues resulting in improved customer satisfaction levels. In-depth knowledge of implementing monitoring software (BMC, outils HP, Manage Engine, PRTG) for Banks, Insurances, Telecommunications and Governmental organizations. I am a quick learner with an analytical approach and innovative thinking, that will always find a solution to any given problem. I am willing and able to travel worldwide; I am culturally aware and adapt easily to people groups.
As a strong leader, I am also a committed team player within the management structure, willing to go the extra mile. Highly adaptable, extremely well organized, results oriented and keen to adopt and demonstrate the company values for myself (leading by example) and my team.
Working languages: I am fully bilingual in French and English. My mother tongue is French and I am able to communicate professionally in both languages.
