Cronos Europa – User experience Analysis & Design Specialists

Description de la mission

Cronos Europa – User experience Analysis & Design Specialists

We are currently looking for a: User experience Analysis & Design Specialists to strengthen the Cronos Europa team.
As member of a digital workplace team, you will support the deployment, adoption, and continuous improvement of Microsoft 365 services.
You will play a key role in enhancing end-user experience, driving adoption of M365 tools (Teams, SharePoint, OneDrive, Copilot, Power Platform), and ensuring that new features are rolled out in a structured, user-centric, and measurable way.
Location: Remote (EU-based)
Assignment: Full-time
Duration: From mid-July 2026 to end of December 2026 (with possible extension
Responsibilities
Support end-user adoption of Microsoft 365 tools through communication, training, and best practices
Create and maintain user documentation, knowledge articles, FAQs and training materials
Continuously improve user experience based on feedback and support analytics
Monitor usage and adoption metrics using existing tools and initiate improvement actions
Analyse user needs and translate them into structured functional requirements
Coordinate with IT teams to ensure successful rollout of improvements and new features
Plan and execute change management activities (communication, training, community engagement)
Provide coaching sessions and ad-hoc support to end-users
Participate in user acceptance testing (UAT): test case preparation, execution, reporting and follow-up
Analyse support requests and contribute to structural improvements and process optimisation
Profile
Bachelor’s or Master’s degree in IT, Business, Digital Transformation, or a related field
Proven experience in M365 adoption, change management or digital workplace projects
Strong communication and stakeholder management skills
Ability to translate business needs into structured requirements
Strong analytical mindset and problem-solving skills
Experience in documentation, reporting and presentation
Ability to work autonomously while being a strong team player
Fluency in English is required
Technical skills:
Strong knowledge of Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Copilot, Power Platform)
Experience in change management and user adoption strategies
Good understanding of project management and business analysis practices
Experience in monitoring tools and reporting on user adoption
Knowledge of testing methodologies (UAT, test scenarios, defect tracking)
Good understanding of document and information management practices
Nice to have:
Certifications in project management, change management (e.g. Prosci) or business analysis
Experience with user acceptance testing and requirement gathering
Product management exposure
Why cronos group?
We’ll propose you:
An attractive salary package
A good work-life balance environment
The opportunity to work on digital transformation and modern workplace initiatives
Tailor-made training courses to develop your skills
A dynamic, collaborative, and friendly work environment
If you wish to integrate a dynamic structure on a human scale while contributing to impactful digital workplace projects, don’t wait anymore and join cronos!
Description société
Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies.
From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities.
Our mission is to arm them with the tools they need to thrive in the digital age.
Every aspect of our organisation is designed to complement their capabilities – from our people to our processes and our premises.
Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group.
Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts.
Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres.
By leveraging the Group’s resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.
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