Cronos Europa – Cybersecurity IT Service Manager

Description de la mission

Cronos Europa – Cybersecurity IT Service Manager

We are currently looking for a: Cybersecurity Service & Project Manager to strengthen the Cronos Europa team.
As member of a cybersecurity operations team, you will join a department responsible for designing, delivering and improving cybersecurity services and technical solutions in a complex, multi-technology environment.
You will play a key role in bridging technical teams and business stakeholders, ensuring clarity, consistency, and continuous improvement of service offerings.
Responsibilities
Act as the main interface between technical service owners, business stakeholders, and clients to ensure alignment and maturity of service offerings
Contribute to business analysis activities by gathering and structuring business needs into projects and programmes (objectives, deliverables, roadmap)
Maintain and improve the Service Catalogue covering cybersecurity, infrastructure, and platform services
Define, negotiate, and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring service performance targets are met
Lead projects and initiatives related to service implementation and catalogue integration within ITSM tools (e.g. ServiceNow)
Manage procurement processes for technologies and services, including contract lifecycle and vendor management
Act as the main point of contact for technology vendors (contract renewals, escalations, feature requests)
Contribute to the implementation and maturity of ITIL/ITSM processes
Produce clear, structured technical and functional documentation
Profile
Bachelor’s or Master’s degree in IT, Cybersecurity, Business Management, or a related field
Proven experience in IT service management and project/programme delivery, ideally in a cybersecurity or infrastructure environment
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
Ability to work in a multicultural and fast-paced environment
Strong leadership and teamwork capabilities
Ability to manage multiple projects simultaneously
Fluency in English is required, French is a strong asset
High level of professionalism, discretion, and integrity
Technical skills:
Strong knowledge of cybersecurity domains: application security, infrastructure security, risk governance, compliance, monitoring and incident response
Solid experience in IT Service Management (ITSM) and strong understanding of ITIL framework
Proven experience with Service Catalogue management and integration with CMDB, Change Management, and Service Level Management
Strong experience in project and programme management (planning, execution, delivery)
Very good knowledge of Prince2, PM2, or similar methodologies
Experience with ServiceNow ITSM platform is a strong asset
Proficiency with project management tools such as Microsoft Project
Knowledge of Atlassian tools (Jira, Confluence) is an advantage
Certifications (preferred):
PMP / Prince2
ITIL Foundation, higher ITIL certifications are a plus
Why cronos group?
We’ll propose you:
An attractive salary package
A good work-life balance environment
The opportunity to work on cutting-edge cybersecurity topics
Tailor-made training courses to develop your skills
A dynamic, collaborative, and friendly work environment
Description société
Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies.
From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities.
Our mission is to arm them with the tools they need to thrive in the digital age.
Every aspect of our organisation is designed to complement their capabilities – from our people to our processes and our premises.
Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group.
Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts.
Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres.
By leveraging the Group’s resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.
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