System Solutions – IT System Administrator

Description de la mission

System Solutions – IT System Administrator
As a System Administrator, you will be part of the Operations department of System Solutions by Trustteam.
Missions carried out by this department covers a wide range of activities like: Project delivery, Consultancy mission, Maintenance contract, Support contract, Managed services.
Your responsibilities will be
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Job profile

Technical skills:
You have min. a bachelor’s degree or an equivalent field’s experience
At least 1-year experience in system administration, preferably by an ICT services’ provider
You have a good general knowledge in some of the following areas:
Microsoft technology (Windows OS, Active Directory, Exchange)
Virtualization technology (VMware, Citrix)
Monitoring technology
Infrastructure domain (Storage, computing, networking)
Any IT certification will be considered as an asset
You have a real passion for IT
You have experience with pre-Sales activities
You are used to work in a project management framework

Soft skills:
Reliability and commitment to get the job done is your usual way of working
You have a high level of interpersonal and communication skills
You are a team player
You have good presentation skills
You speak fluently French and English
We offer
The possibility to evolve on a permanent basis within a company in expansion, recognized for its professionalism in the quality of the delivered material as well as its first-class services and support to its customers
A competitive and attractive salary package along with extra-legal advantages. We will also show our appreciation of your contribution with continuous training as well as a creative and enriching work environment
A professional team with a strong commitment to the company and an excellent team spirit
Description société
Since 1996, SYSTEM SOLUTIONS GROUP received as mission to help organizations of all sizes develop and operate solid datacenter infrastructures allowing them to run and develop their business on.

Through its 28 years of existence, System Solutions evolved to become today a Global ICT partner” for its customers.
Around its core business, System Solutions indeed developed a full palette of services, ranging from sourcing day-to-day commodity IT products, up to ‘business consulting services’, through staffing & recruitment and training services. And today System Solutions is operating its own datacenters to answer to the growing need for outsourcing and ‘It as a service’.

In 2023, System Solution joined the Belgian Trustteam group. This merger underlines our vision of providing high-quality IT and cloud services. This collaboration gives our customers access to an even broader portfolio of services and a talented team of more than 550 collaborators in BeNeLux, France and Romania.

People are of paramount importance for the group. Team spirit between the various departments of the company, willingness to introduce innovations, ambition and efficiency represent some of our main corporate values because they are indispensable to the success of our clients’ projects. System Solutions was elected n°1 « Best Workplace » by the “Great Place to Work Institute”.
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