Support Manager End User

Description de la mission

Support Manager End User
We are currently looking for a Support Manager End User to strengthen the Cronos Europa team. The role involves supporting IT security service management, assisting users, and contributing to the continuous improvement of processes, tools, and operational efficiency.
Location: Brussels / Luxembourg (Hybrid possible)
Duration: Short-term contract (6-9 months, exact duration to be confirmed)
Responsibilities:
Support IT Security service portfolio activities, including publications, training, community management, coaching, and reporting
Handle service requests via the ticketing system and other user touchpoints
Act as the main point of contact for internal clients regarding the service catalogue and associated tools
Develop and maintain the team’s knowledge management area
Support the development and maintenance of data analytics solutions
Draft documentation related to the IT Security environment
Participate in workshops and meetings with stakeholders
Contribute to the design, implementation, and maintenance of new services
Collaborate with business analysts, project leaders, users, and developers
Profile:
Experience in IT Security support and service coordination
Familiarity with Agile methodology and ITIL best practices
Proficiency in Microsoft Office, ServiceNow, Jira, SharePoint, Confluence
Strong organizational skills and attention to detail
Excellent communication skills and ability to collaborate with diverse stakeholders
Why Cronos Group?
We’ll propose you:
An attractive salary package
A good work-life balance environment
The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
The opportunity to develop your skills thanks to tailor-made training courses according to your needs
A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don’t wait anymore and join Cronos!
Description société
Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies.
From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities.
Our mission is to arm them with the tools they need to thrive in the digital age.
Every aspect of our organisation is designed to complement their capabilities – from our people to our processes and our premises.
Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group.
Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts.
Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres.
By leveraging the Group’s resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.
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