Senior Officer Infrastructure Service contract

Description de la mission

Core Responsibilities
Follow our third party management guide to govern the Group IT and external vendor to maintain the IT infrastructure and communication related services.
Follow ITIL methodology and provide guidance to Partner to use Help Desk system to maintain change management, incident management, problem management, and knowledge to attain the agreed service level.
Works with Information Security Officer to ensure infrastructure operation complies with our Information Security Control Standard and implement the control process i.e. Data Loss Prevention, Access Control, etc.
Support the information security risk assessment program and provide supporting information to assist the audit process.
Evaluate and develop specifications, estimate cost and make recommendations to new systems or enhancements to existing systems in detail.
Serves as a liaison between other technical staff, managers, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
Prepares disaster recovery plan and executes drill test regularly to ensure the critical system, which identified in Business Impact Analysis, can be resumed on agreed timeline.
To provide prevent maintenance to production systems, including regular patch management, security scanning, vulnerability risk assessments and implement mitigation measures.
Provide helpdesk support for hardware & software, including mobile device, printer, video conference equipment, telephone system, computer and email installation.
Oversee company networks and provide technical consultation and support for Internet/WAN/LAN/Wi-Fi etc. networks.
Communicate progress, escalate issues and raise awareness of risks to management and users.
Qualifications / Experience / Requirements
Bachelor Degree in any computer related discipline
At least 3 years’ experience in outsourcing vendor management and participating in various technologies in multiple roles (i.e. installation, support, operation, maintenance and strong troubleshooting skill, etc.)
Knowledgeable on multiple IT disciplines (i.e. IT Service Management, IT Operation & Support, Maintaining IT Systems, Systems Integration, and Applications Development)
Detailed understanding and practical experience of the installation, operation, configuration, capability and industry direction of at least three IT foundation technologies (i.e. IBM AS400 OS, Microsoft -Active Directory -SCOM -SQL, System Deployment, Desktop/laptop HW and OS, Web Server Optimisation and Security, VMWare, Citrix, WebGateway, WAN and Wireless Network, Telephony PABX, or SAN, Mobile Iron, etc.).
Detailed knowledge of IT process and governance frameworks (i.e. CobiT, ISO27001 or ITIL, etc.).
Ability to prepare detailed written instructions, documentation and various KPI report.
IANG candidate will be considered
We offer attractive salaries and excellent benefits.
If you are interested in our opportunity, please send your job application to us. Before doing so, please make sure you read and agree with our Personal Information Collection Statement (link: https://www.hengansl.com.hk/en/careers/privacy-agreement).
Any personal data we collect will only be used for recruitment purposes. We keep all applications confidentially on file for two years.