Remote IT Support Engineer

Description de la mission

Remote Desktop Support Engineer (WEEKEND WORK)
Role: Desktop Support
Start Date: ASAP
Location: 100% remote
Hours: 8am-5pm
Days: Wednesday – Sunday (will be working even if these days fall on holidays)
Essential Skills:
Must have provided remote support
Must have Windows and Linux Experience
Must be able to provide detailed examples of where you have provided excellent customer service
Must have ticketing experience – what tools have you/do you use?
Escalation of ticket issue to the right parties
Experience working towards SLAs
Day to Day/Required Skills:
· Application support of over 30 production applications. They will be supporting the backend and user interface.
· Infrastructure Support/Systems Admin skill set
· Will have access to some of the servers, understanding Windows Admin would be helpful.
· Administer complex applications that they have (Okta – this will help a lot)
· Light touch AWS experience – managing EC2s, VMS,
· Experience working with the network – manages several domains, created DNS records
· Automation> writes scripts with Python. They do it a bunch, will need to learn if theydon’t know
· Active Directory > adds/changes/decommissioning would be helpful but not required
Environment:
· Film specific applications = Movie magic, synchronize, asset hub
· The applications are film industry specific (Avid, studio desk, Moxion, Box storage, OKTA)
· Virtual Production applications = file maker, whole adobe creative cloud suite
· Environment is Linux/Windows mix
Job Title: Remote IT Support Engineer
Location: London, UK
Job Type: Contract
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as « Allegis Group »). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.
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