Operations Tech Administrator

Description de la mission

Ensuring an excellent customer service is provided at all times. You will be required to take responsibility for technical queries in the team and analyse and reduce Operational losses.

Day to Day Tasks:

• Dealing with emails
• Technical issues relation to the product they administer
• Attending meetings to keep up to date with projects
• Printing and posting letters (biggest workload, not paperless)
• Ad hoc (phone skills)

Key Responsibilities:

• Day to day enquiries are handled in an attentive manner and are resolved to the satisfaction of the enquirer, Seeking guidance, where necessary.
• Written responses are composed and produced in a structured manner, providing full explanation of issues
• Provide technical guidance on the complex issues/queries. Including supporting other teams within Wealth Operations.
• Continuous review of procedures/processes to ensure they remain effective and compliant.
• Take responsibility for investigating and resolving customer complaints in a timely manner. Ensure preventative actions are implemented where necessary.
• Build and maintain professional relationships with Stakeholders
• Loss data is analysed. Suggest process improvements and drive implementation
• Queue SLAs within tolerance. Escalate any concerns with not achieving SLAs.

Knowledge & Experience

• Confident in different Microsoft applications such as Word, excel, outlook, and teams
• Knowledge of tech issues/products/ Investments

Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days we will not be progressing with your application. Thank you for your understanding