Onsite Problem Manager

Description de la mission

Onsite Problem Manager
We are looking for an Onsite Problem Manager to join a dynamic team and play a key role in ensuring operational excellence. Based in Strasbourg, you’ll manage the life cycle of problems, prevent incidents, and drive continuous improvement. This position offers a collaborative, multilingual environment and the chance to work on complex, impactful projects.
Key Responsibilities :
Conduct Root Cause Analysis (RCA) to identify and resolve critical issues.
Manage the end-to-end Problem Management process, ensuring preventive measures are implemented.
Create and maintain onboarding materials, educational resources, and process documentation.
Collaborate closely with Incident Management to refine and improve problem tickets.
Analyze incident and escalation data to identify recurring patterns and propose sustainable solutions.
Lead the implementation of root cause fixes and ensure comprehensive knowledge articles are developed.
Influence cross-functional teams using data-driven insights to implement improvements.
What You Bring :
Experience:
At least 3+ years as a Problem Manager in medium to large-scale environments.
Hands-on experience with ITIL methodology (Incident, Problem, Change Management).
Familiarity with Agile, Scrum, Kanban, Lean, or Waterfall methodologies.
Skills:
Proficiency in ITSM tools and Microsoft Office suite.
Strong communication and presentation abilities.
Effective collaboration with diverse teams.
Languages:
Proficient in English (minimum CEFRL Level C1); French is a plus.
Certifications (preferred):
ITIL Foundation and Prince 2 Practitioner.
Technical Knowledge (bonus):
Familiarity with Flink, Kafka, Microservices, Kubernetes, or Elasticsearch.
Education :
Bachelor’s degree in IT or equivalent experience.
Additional Requirements :
EU Secret Personnel Security Clearance (PSC) is mandatory.
Previous experience working in EU environments and consortium setups is advantageous.
What We Offer :
The opportunity to work in a cutting-edge IT environment.
A collaborative team of experts dedicated to operational excellence.
Competitive compensation and benefits package.
Reporting Line :
Reports to the Service Delivery Manager (Onsite) and works closely with a multidisciplinary team, including Program Managers, Technical Leads, and Change Managers.
Ready to Join Us?
Be a catalyst for change and contribute to delivering exceptional problem management solutions. Apply today!
Description société
ABAKUS IT-SOLUTIONS, a dynamic IT services integrator founded in 1991, is growing and actively hiring to strengthen its talented team. We are a trusted partner in IT comfort, delivering tailored solutions to small and medium businesses as well as large enterprises across sectors such as public services, industry, and finance.

As experts in IT infrastructure management, we offer comprehensive services including personalized service desk support and IT solutions that span hardware, software, and cybersecurity. We take pride in our specialized knowledge of cloud technologies, IT consulting, and application development, with a focus on adapting to the latest innovations.

For larger organizations, we also provide top-tier IT expertise and resources through our staffing services, ensuring you have the right people for both operational and development projects. Additionally, we handle the deployment and installation of cutting-edge hardware, from servers to storage and personal computers, tailored to your needs.

At ABAKUS IT-SOLUTIONS, we are committed to fostering a workplace where employees thrive in an environment that values autonomy, innovation, and personal development. As we continue to grow, we are looking for skilled professionals who are ready to embrace new challenges and contribute to a team that is as passionate about IT as it is about creating comfort in every project we undertake.

Join us in shaping the future of IT! We offer exciting career opportunities across our offices in Belgium, Luxembourg, and Germany, along with the chance to work with a variety of high-profile clients in diverse industries. Ready to take the next step? Explore our open positions today!
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