Onsite Application Support Engineer

Description de la mission

Onsite Application Support Engineer
Are you a tech-savvy professional looking for an exciting opportunity in application support? We’re seeking a dedicated Application Support Engineer to work onsite at our client’s premises in Strasbourg.
This role offers the chance to tackle challenging technical problems, be part of a dynamic environment, and deliver exceptional support while ensuring system reliability.
What you’ll do:
Own the full support process—manage incidents end-to-end and ensure swift resolutions.
Identify solutions or sustainable workarounds to restore application functionality.
Collaborate with the client to create problem reports or change requests and participate in incident reviews.
Share knowledge—contribute to Knowledge Management (KM) to enhance operational efficiency.
Provide 24/7 support through 8-hour shifts with some flexibility for overtime, ensuring client services remain uninterrupted.
Be on standby when needed to address critical issues.
Must-have technical skills:
Java programming expertise.
Spring Boot for microservices.
Distributed Systems experience.
gRPC knowledge.
Essential non-technical skills:
ITIL framework knowledge.
Fluent in written and spoken English.
Ability to absorb new information quickly and perform well under pressure.
Strong organizational skills with the ability to coordinate multiple tasks and support teammates.
A customer-focused attitude with a proactive approach to problem-solving and delivering service excellence.
Requirements:
EU nationality and willingness to work onsite in Strasbourg.
Security clearance eligibility for working on sensitive projects.
If you’re ready to bring your technical expertise to a dynamic team, provide top-notch support, and grow in a fast-paced environment, apply today to take the next step in your career!
Description société
ABAKUS IT-SOLUTIONS – expert in IT comfort – is hiring to reinforce his teams.
IT services integrator, created in 1991, we position ourselves as IT comfort expert for the small and medium structures. To cover these services, we offer packaged based services and have a personalized service desk.
For larger organization, we are also active in the provision of IT staff and in projects both in operational and development field.
In addition, we also sell, deploy and install hardware (Servers, Storage, PC,…). We also offer technical consulting services.
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