NTT DATA – IT Support

Description de la mission

NTT DATA – IT Support
Job description
We are looking for an experienced Level 2 IT Support professional to join our dynamic team within a European institution specializing in IT services, with a focus on network and security. The ideal candidate will have solid ITIL experience and advanced English proficiency.
Responsibilities
Provide Level 2 technical support for internal and external users
Diagnose and resolve technical incidents related to networks and security
Participate in the continuous improvement of ITIL processes
Collaborate with Level 1 teams and other departments to ensure effective problem resolution
Document procedures and technical solutions
Train and assist users on IT best practices
Required skills
Minimum of 4 years of professional experience in IT support
In-depth knowledge of ITIL processes
ITIL certification (preferred)
Proficiency in network and security technologies
Excellent communication skills in English (advanced level, written and spoken)
Ability to work in a team and manage priorities
Qualifications
Degree in computer science or related field
ITIL certification (preferred)
Experience in an IT services environment
European nationality required
Benefits
Opportunity for a permanent position after 6 months
Stimulating and international work environment
Continuous training and professional development
Description société
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Are you ready to take the next step in your career?
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