NSI – ServiceNow Developer

Description de la mission

NSI – ServiceNow Developer
ServiceNow Developer
Job description
To reinforce our teams, we are looking for a ServiceNow Developer speaking French & English.
Main responsibilities
Demonstrate technical expertise in ServiceNow, ensuring high-quality development and delivery of solutions.
Analyse, design and document service management workflows, procedures and policies to enhance service delivery efficiency.
Collaborate with IT stakeholders to gather requirements, follow regulation evolutions and define new service management processes.
Collaborate with business stakeholders to understand internal needs and propose process evolutions.
Evaluate existing service management processes to identify areas for improvement and optimization.
Assess service management tools and technologies to support process automation and improvement initiatives.
Provide ongoing administration, maintenance, and support for service management tools in use.
Implement and configure service management software solutions according to business requirements.
Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure service delivery meets or exceeds established targets.
Analyze service performance data to identify trends, areas for improvement, and opportunities for optimization.
Conduct regular reviews and assessments of service management practices to identify opportunities for enhancement.
Your profile:
Proven experience in service management, ITIL certification preferred.
Fluency in French & English mandatory
Technical skills:
SerciceNow Service management tool
Understanding of service management principles, processes and best practices.
Soft skills:
Strong problem-solving and analytical abilities with keen attention to detail.
Customer focus and passion for excellence.
Excellent communication skills
Ability to work in a team in a multicultural environment.
If at the end of the recruitment process your application is successful, you will be asked for a criminal record.
What is offered
Take the opportunity to join our « NSI family », where human values remain at the heart of our priorities
Permanent contract
Training courses
Dynamic and innovative environment
Be in the position to open your career perspectives
Competitive salary package
If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.
In short
Website:
www.nsi.lu
House of Biohealth:
27 rue Henri Koch
4354 Esch-sur-Alzette – Luxembourg
Size:
50 employees
IT sector:
Infrastructure, Software, Professionnel Services
Description société
NSI-CEGEKA Group is based in Luxembourg, Belgium, France & Canada. The company celebrated its 30th anniversary in 2023. NSI is a provider of value-added IT services (Agile application development, ERP, cloud infrastructure, professional services) for the private and public sectors.
Lire la suite