NSI – Experienced Service Desk Agent

Description de la mission

NSI – Experienced Service Desk Agent
Experienced Service Desk Agent
Job description
To reinforce our teams, we are looking for an experienced Service Desk agent speaking French, English, German and Luxembourgish.
Your main responsibilities
Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice
Involvement in customer projects will also be expected
More specifically, the following tasks will need to be performed:
Support on network infrastructure
Call handling, tracking, dispatching, and escalation
Monitoring critical systems
Participation to infrastructure improvement projects
Your profile
You have at least 2 years experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint…
Fluent in french, english, german and luxembourgish
Open-mindedness and readiness to work in a multicultural environment
Strong team spirit and customer orientation
Very important: given the 24/7 service provided to customers, availability to work nights and weekends is required.
ITIL certification would be a valuable asset.
If at the end of the recruitment process your application is successful, you will be asked for a criminal record.
What is offered
Take the opportunity to join our « NSI family », where human values remain at the heart of our priorities
Permanent contract
Training courses
Dynamic and innovative environment
Be in the position to open your career perspectives
Competitive salary package
If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.
In short
Website:
www.nsi.lu
House of Biohealth:
27 rue Henri Koch
4354 Esch-sur-Alzette – Luxembourg
Size:
50 employees
IT sector:
Infrastructure, Software, Professionnel Services
Description société
Le groupe NSI-CEGEKA est basé au Luxembourg, en Belgique, en France et au Canada. La société a fêté son 30ème anniversaire en 2023. NSI est un fournisseur de services informatiques à valeur ajoutée (développement d’applications Agile, ERP, infrastructure cloud, services professionnels) pour les secteurs privé et public.
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