NSI – Experienced Service Desk Agent
Experienced Service Desk Agent
Job description
To reinforce our teams, we are looking for an experienced Service Desk agent speaking French, English, German and Luxembourgish.
Your main responsibilities
Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice
Involvement in customer projects will also be expected
More specifically, the following tasks will need to be performed:
Support on network infrastructure
Call handling, tracking, dispatching, and escalation
Monitoring critical systems
Participation to infrastructure improvement projects
Your profile
You have at least 2 years experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint…
Fluent in French, English, German and Luxembourgish
Open-mindedness and readiness to work in a multicultural environment
Strong team spirit and customer orientation
Very important: given the 24/7 service provided to customers, availability to work nights and weekends is required
ITIL certification would be a valuable asset
If at the end of the recruitment process your application is successful, you will be asked for a criminal record.
What is offered ?
Take the opportunity to join our « NSI family », where human values remain at the heart of our priorities
Permanent contract
Training courses
Dynamic and innovative environment
Be in the position to open your career perspectives
Competitive salary package
If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.
In short
Website:
www.nsi.lu
House of Biohealth:
27 rue Henri Koch
4354 Esch-sur-Alzette – Luxembourg
Size:
50 employees
IT sector:
Infrastructure, Software, Professionnel Services
Description société
NSI-CEGEKA Group is based in Luxembourg, Belgium, France & Canada. The company celebrated its 30th anniversary in 2023. NSI is a provider of value-added IT services (Agile application development, ERP, cloud infrastructure, professional services) for the private and public sectors.
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FeelanceDay, date création entreprise 12-05-2017 - Il y a 8 ans, forme juridique : SARL unipersonnelle, noms commerciaux REESK DIGITAL SOLUTION, adresse postale 28 RUE DE LONDRES 75009 PARIS, numéro SIREN : 829739622, numéro SIRET (siège) : 2973962200019, numéro TVA Intracommunautaire : FR28829739622, numéro RCS Paris B 829 739 622, activité (Code NAF ou APE), edition de logiciels applicatifs (5829C)