NSI – Desktop Support & Hardware Technician

Description de la mission

NSI – Desktop Support & Hardware Technician
Desktop Support & Hardware Technician
Job description
To reinforce our teams, we are looking for a Desktop Support and Hardware Technician speaking English and French.
Your main responsibilities:
Provide Desktop & end-user support, ensuring SLAs and service quality targets are met.
Install, configure, and troubleshoot PCs, network equipment, and business applications.
Support system changes and deployments; minimize downtime and ensure seamless user experience.
Manage hardware/software requests and maintain accurate asset records.
Contribute to technical projects, system upgrades, and continuous improvement initiatives.
Document procedures, maintain knowledge bases, and support configuration standards.
Build strong relationships with business teams and act as a trusted IT partner.
Escalate complex issues when required and provide occasional remote support to other sites.
Your profile:
You have at least 2 years of experience in IT Support.
Fluent in English, French and Polish are appreciated.
Technical Skills:
Proven background support IT operation in a banking environment.
Solid knowledge of Microsoft Office, Windows environments, hardware & network basics.
Proven ability to troubleshoot complex desktop and productivity tool issues.
Understanding of LAN / WAN, multi-domain environments and connectivity troubleshooting.
Knowledge of ITIL best practices.
Soft Skills
Strong customer service mindset and experience supporting demanding business users.
Proactive mindset, ownership, and reliability.
Team-player with strong communication skills.
Ability to prioritise, stay calm under pressure, and deliver a great user experience.
If at the end of the recruitment process your application is successful, you will be asked for a criminal record.
What is offered ? :
Take the opportunity to join our « NSI family », where human values remain at the heart of our priorities
Permanent contract
Training courses
Dynamic and innovative environment
Be in the position to open your career perspectives
Competitive salary package
If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.
In short
Website:
www.nsi.lu
House of Biohealth:
27 rue Henri Koch
4354 Esch-sur-Alzette – Luxembourg
Size:
50 employees
IT sector:
Infrastructure, Software, Professionnel Services
Description société
NSI-CEGEKA Group is based in Luxembourg, Belgium, France & Canada. The company celebrated its 30th anniversary in 2023. NSI is a provider of value-added IT services (Agile application development, ERP, cloud infrastructure, professional services) for the private and public sectors.
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