IT Support Engineer – EN LUX GER

Description de la mission

IT Support Engineer – EN/LUX/GER

IT Support Engineer – EN/LUX/GER
Job description
Since 2017, NSI Luxembourg PSF has been operating as a provider of value‑added IT services (Agile application development, ERP, cloud infrastructure, support, AI, etc.) for clients in both the private and public sectors. We offer a flexible approach combining consulting and fixed‑price projects, in order to address the specific challenges of each client.
As part of our growth, we are currently looking for an IT Support Engineer who speaks Luxembourgish and German.

Your main responsibilities as a Consultant:
Provide responsive IT support to local and international end users, both remotely and on site
Handle incoming requests through the global helpdesk hotline and ticketing system
Diagnose and resolve hardware, software and workplace technology issues
Prioritize incidents according to their urgency and impact on users
Collaborate with international IT teams and escalate complex issues when required
Install, configure and maintain laptops, desktops, peripherals and other IT equipment
Support meeting rooms, videoconferencing systems and audiovisual equipment
Provide technical assistance during client meetings, events and internal functions
Contribute to software deployments, system upgrades and other local or global IT projects
Coordinate with hardware suppliers when repairs or replacement equipment are required
Create and maintain clear technical documentation and operational procedures
Help monitor service levels and prepare relevant support reports and KPIs
Your profile:
You have at least 2 years of experience in IT support, service desk or desktop support within a professional environment
Fluent in Luxembourgish, German and English.
Technical Skills:
You are comfortable supporting users remotely and managing incidents through a ticketing system
You have solid knowledge of Windows 11 and Microsoft 365
You are able to troubleshoot common hardware and software issues independently
You have experience installing and configuring workstations, peripherals and hardware components
You are familiar with collaboration tools such as Microsoft Teams and Zoom
Previous exposure to Poly or Cisco videoconferencing solutions would be a strong advantage
Soft Skills
You communicate clearly and enjoy helping users with different levels of technical knowledge
You are organized, service-oriented and able to adapt when priorities change
You enjoy working as part of an international team and are motivated to learn new technologies
You are fluent in English; any additional language would be considered an asset
ITIL, Microsoft or CompTIA certifications would be appreciated but are not mandatory
If at the end of the recruitment process, your application is successful, you will be required to provide an extract from your criminal record in accordance with the requirements related to our PSF status.
What is offered ? :
? A dynamic and innovative work environment
? Training programs and ongoing support
? Personalized and individual career development with a dedicated point of contact
? A wide variety of assignments thanks to a rich and diverse client portfolio
? An attractive salary package aligned with your skills and experience
✨ Additional fringe benefits
? Regular events to get together and share great moments as a team
? Take the opportunity to join the “NSI family,” where human values remain at the heart of our priorities
As a signatory of The Diversity Charter, this position is open to everyone, without distinction of origin, nationality, gender, age, disability, religion, or sexual orientation.
In short
Website:
www.nsi.lu
House of Biohealth:
27 rue Henri Koch
4354 Esch-sur-Alzette – Luxembourg
Size:
50 employees
IT sector:
Infrastructure, Software, Professionnel Services
Description société
Since 2017, NSI Luxembourg PSF has been operating as a provider of high value-added IT services (Agile application development, ERP, cloud infrastructure, support, AI, etc.) for clients in both the private and public sectors.

We offer a flexible approach combining consultancy services and fixed-price projects, enabling us to accurately address each client’s specific challenges.
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