IT Support Analyst – 1st 2nd Line Support – Financial Services

Description de la mission

IT Support Analyst 1st/2nd Line sought by leading asset management company based in west London.

**Inside Ir35 – 5 Days per week onsite**
Providing end user support for all employees within the London office and support for remote users
Operating the helpdesk ticketing system, receiving and logging user requests and relaying information to those responsible for action, including monitoring logged requests until completion;
Providing IT and AV support to high profile clients and meetings;
Deployment and administration of hardware, software and mobile technologies (iPhone/iPad);
Maintaining records for iPhone/Mobile (inventory and billing);
Undertaking practical and administrative tasks involved in joiners and leavers’ processes;
Handling and setting up of PC monitors, PC screens, IT equipment, cabling to workstations, patching, telephone configurations;
Provide weekly maintenance of client meeting rooms, training room, other meeting rooms, pool laptops, Main Equipment Room
Ad hoc project work when required and provide day to day support; and
Possible international travel on an ad hoc basis.
Qualifications and skills
The successful candidate will have a minimum of 3 years’ experience providing support in an IT environment.
Excellent Microsoft Office skills: formatting of Word documents, understanding of Excel formulas and data visualisation.
Understanding of data protection and information security requirements;
Excellent interpersonal and communication skills – articulate and confident, with the ability to assist users of all technical abilities and demonstrate a willingness to learn new technologies;
Ability to prioritise, meet tight deadlines and work under pressure;
Ability to work collaboratively as part of a team, and be punctual and reliable;
Excellent problem solving and root cause analysis capabilities;
Ability to maintain high standards of professional and ethical conduct
Technical skills:
Essential
Microsoft Office
Outlook 365
Apple iOS (iPhone, iPad etc.)
Desirable
Active Directory
Microsoft Windows
Basic networking skills, cabling, patching, wireless
PC Deployment process / SCCM
ServiceNow
Please apply within for further details or call on 07393149627
Alex Reeder
Harvey Nash Finance & Banking