Business Analyst – Redress

Description de la mission

new and emerging redress issues. You would be required to collaborate with stakeholders across all segments and products to ensure that the bank pays back customers who have suffered detriment due to errors as quickly and efficiently as possible. Furthermore, within this position you would take principal responsibility of managing the analysis of processes and to oversee and manage associated activities during change implementation.

Key Responsibilities:
In this role, you will:

Work on a range of redress-related data sets, implementing multiple QA data checks and reconciliations
Facilitate communications concerning redress
Coordinate work stream meetings to ensure that clear actions and plans are unanimously taken
Record and contribute to performance and testing where needed for projects
Facilitate successful delivery of project requirements to meet client specification
Outline and administer requisite training when needed and make sure training needs for new projects are available
Ensure smooth transition from Project to Support with necessary documentation
Complete and document any process mapping and process re-design/improvement opportunities accordingly

Knowledge and Experience:
To be successful in this role you should meet the following requirements:

Must have technical Business Analysis skills and experience of implementing in a timely manner through effective interaction with multiple, diverse stakeholders in large complex organisations
Advanced Excel expertise with experience of cross-spreadsheet comparisons, pivot tables, matching formulas, vlookups, If statements, data cleansing etc.
Confident in discussing technical matters with Analytics Team
Experience working in relevant market/context, i.e. Financial Services (Commercial Banking experience preferred)
Past working experience in a relevant role, i.e. Business Analyst on major project initiatives ideally within change or transformation
Expert user of relevant software packages, i.e. Word, PowerPoint, Excel and Visio
Experience working in relevant environment(s), i.e. with operational areas e.g. contact centre, mailing house, case management teams, analytics, legal and compliance
Excellent Stakeholder Management skills
A comprehensive understanding of risk management and proven experience of ensuring own/others’ compliance with relevant regulatory processes
Ability to handle multiple tasks and follow them through to resolution accurately and in a timely manner
Knowledge of SAS, SQL or VBA would be beneficial