Business Analyst

Description de la mission

Business Analyst
We are currently looking for a “Senior Business Analyst ” to strengthen the Cronos Europa team
Senior Business Analyst  to support and maintain the main client’s application. This application underpins the advisory activities, which align local, regional, and national development projects with EU standards.
Responsibilities :
Act as the primary point of contact for users and IT teams.
Provide technical support for login issues, performance, functionality, and data consistency.
Maintain a log of all support requests and deliver monthly summaries to the application owner.
Assist in processing data-related requests (insertion, extraction, manipulation).
Conduct root cause analysis and debug application issues.
Propose solutions with estimations and resolve problems effectively.
Coordinate with the application owner and other IT teams for unresolved issues.
Update application manuals and create clear documentation for processes.
Train and guide junior or new resources as needed.
Conduct periodic clean-ups and implement evolutionary maintenance.
Identify and propose improvements for design and operation.
Automate repetitive tasks to enhance efficiency.
Design, test, and document solutions for new functionality.
Conduct pre-release, non-regression, and release testing.
Manage branch merging and build environments for release management.
Technical skills:
Knowledge of agile methodologies and tools like Jira
Proven experience in creating business documentation such as case studies and requirement summaries.
Knowledge
Profile :
Minimum of 7 years of experience in business analysis or requirements engineering within financial services
Proficiency in English (minimum B2 level).
Ability to understand and align with new business areas and policies quickly.
Strong interpersonal, negotiation, and problem-solving skills..
Adaptability and a commitment to continuous learning.
Why Cronos Group?
We’ll propose you:
An attractive salary package
A good work-life balance environment
The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
The opportunity to develop your skills thanks to tailor-made training courses according to your needs
A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don’t wait anymore and join Cronos!
Description société
Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies.
From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities.
Our mission is to arm them with the tools they need to thrive in the digital age.
Every aspect of our organisation is designed to complement their capabilities – from our people to our processes and our premises.
Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group.
Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts.
Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres.
By leveraging the Group’s resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.
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