Aubay – IT Support Agent EN FR DE LU

Description de la mission

Aubay – IT Support Agent EN/FR/DE/LU
Service Desk Agent LU/FR/UK/De
Mission
As an Helpdesk Consultant, you will have to answer user’s calls, diagnose problems and provide adapted solutions.
Responsibilities
Receive user’s calls – First line resolution
Recording incidents in the ticketing tool
Assist managing workstations and mailbox: diagnostic user’s problems
Open tickets and follow up, keep users informed on incident status and progress
Assign incidents to second line support
Production of work-instructions
Profile
Minimum 6 months experiences in a user support function.
IT knowledge are mandatory
Ability to determine computer problems and provide solutions: candidates have to appreciate call support and write documents in French and English.
Luxembourgish, German, French and English spoken fluently
Description société
Aubay is a European IT Services provider with more than 5000 consultants in Europe (350 for Belux and 120 for our Luxembourg subsidiary).Aubay Luxembourg is PSF certified and lean on two main values to ensure his growth: sense of commitment and consideration turns to our consultants (internal training and career management) and our clients (services commitment and quality guarantee). For a large-scale project through a prestigious client, we are currently recruiting a consultant who could match the following job description:
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