About the mission
The Accountability & Quality Assurance Initiative (AQA) was conceived in October 2017 to address the challenges faced in ensuring that humanitarian WASH responses meet the minimum standards and expectations of quality for people affected by crisis.
The initial phase of the project started in 2018 and was completed in 2019. It was implemented on behalf of the Global WASH Cluster as a collaboration between Oxfam, Solidarités International, Tufts University and UNICEF as the Cluster Lead Agency and funding agency. The objective was to provide UNICEF, NCPs (National WASH Coordination Platforms) and WASH partners with a Accountability and Quality Assurance (AQA) system that is based on communities’ inputs and feedback, and which encourages participation and accountability of WASH Partners.
The first phase of the project consisted in (i) a comprehensive desk review, (ii) developing an understanding of the current best practices in quality assurance, (iii) crossed comparing this to the systems in place at the response level and (iv) developing the core documents of the initiative.
The second phase of the project, that took place in 2020, focused on (i) participation, engagement and dissemination of the system developed among various stakeholders at global, regional and national level, (ii) support to countries (mainly remote) and (iii) improvement and further development of guidance, tools and training packages to support set up and early implementation.
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