Application Support Engineer

Description de la mission

Application Support Engineer
At ABAKUS IT SOLUTIONS we are seeking a dedicated Application Support Engineer to join our team. You will assist in managing server architectures, ensuring smooth deployment and maintenance of applications, and providing third-line troubleshooting support in a dynamic and collaborative environment.
Missions :
Assist in designing, testing, and deploying server architectures for new applications and middleware.
Analyze and challenge requirements to ensure security and manageability.
Interface with internal (mainly IT) clients regarding your areas of expertise.
Troubleshoot complex third-line issues and collaborate with stakeholders to resolve them.
Handle operational tasks such as deploying and updating in-house applications on acceptance and production environments (Windows IIS & SQL based).
Configure F5 load balancing VIPs for web applications.
Administer and support core applications (e.g., RabbitMQ, Redis Cache) and shared technologies.
Enforce and monitor security guidelines and standards.
Manage monitoring, changes, and patching of the environment.
Provide optimal 2nd/3rd level support (including liaising with Microsoft and other third parties).
Maintain up-to-date operating and installation documentation.
Participate in a duty role (24/7, 1 in 6 weeks).
Technical Skills:
Proven experience in supporting applications on Linux Red Hat (application deployment, log verification, system monitoring, scripting).
At least 10 years of recent expertise with Windows Server (2012-2019).
Knowledge of IIS management and website deployment.
Broad IT knowledge (networking, security, ITIL concepts).
Proficiency in PowerShell.
Experience with databases such as MS-SQL, MongoDB, RabbitMQ, NEO4J, or Redis Cache is a plus (training provided for missing knowledge).
Understanding of firewalls and network load balancing concepts (product knowledge provided).
A team player who can also work independently.
Strong planning, organizational, and analytical skills.
Pragmatic and customer-focused mindset.
Excellent presentation and documentation skills (Visio, technical writing).
Eagerness to learn new products and technologies (with a commitment to master unfamiliar tools within a year).
Fluent in French or Dutch (native level), able to speak and understand the other language.
Proficient in English for documentation and meetings.
What We Offer:
Telework flexibility: 60% remote and 40% in-office.
Occasional travel to Berlin (expenses covered).
Opportunity to work in a large-scale environment (5,000+ users, 600+ application servers, 200+ SQL servers).
Continuous learning and development opportunities.
Join us in making a difference in a fast-paced IT environment. If you have the expertise and drive we’re looking for, we’d love to hear from you!
Description société
ABAKUS IT-SOLUTIONS – Intégrateur de services informatiques créé en 1991, nous nous positionnons comme fournisseur du confort informatique pour les petites et moyennes structures. Nous disposons à cet effet d’une offre de services « packagés » et d’un service desk personnalisé.

Pour les organisations de taille plus importante, nous sommes également actifs dans la mise à disposition de ressources , la réalisation de projets (opérationnels et de développements), la fourniture et la mise en œuvre de matériel informatique (Serveurs, unités de stockage, PC, imprimantes …), et le conseil.
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