ABAKUS IT-Solutions – IT Support Engineer

Description de la mission

ABAKUS IT-Solutions – IT Support Engineer
Are you passionate about providing exceptional IT support and solving challenging problems?
Join our dynamic team in Alkmaar, The Netherlands, and be a key player in ensuring a seamless IT environment for all users.
Role & responsibilities
Deskside Support: Deliver daily deskside support services, addressing end-user needs promptly and efficiently
Incident & Problem Management: Take charge of registering end-user requests in the internal ticketing system, ensuring timely solutions and follow-up
Proactive Monitoring: Utilize monitoring tools to proactively intervene in the local IT infrastructure, providing 1st & 2nd level support and troubleshooting
Collaboration: Engage with various IT and support groups, both internal and external, to enhance end-user support levels. Actively participate in meetings aimed at continuous improvement
Hardware Tasks: Perform Hardware installation, repair, and maintenance tasks to ensure a reliable IT infrastructure
Your profile
Passionate Support Engineer with a knack for solving tricky IT problems
Expertise in IT environments, including Microsoft Windows 10/11, Linux, Microsoft Office Suite, Active Directory, and Remote Desktop Tools
Basic networking skills
Fluent in English; knowledge of Dutch and/or any other EU member state language is advantageous.
Quick assimilation of complex procedures and information
ITIL foundation level certification is a plus
Our offer
Exciting Challenges: Be part of a role that brings joy and a wealth of experience
Permanent Contract: Enjoy job security with a permanent position in an international working environment
Onboarding and Customer Interaction: Experience thorough onboarding at ABAKUS IT-Solutions, followed by direct interaction with our valued customers
Growth Together: Benefit from personal coaching and the development of your professional and personal skills as we grow collectively
Interested? Apply today!
If you are ready for an exciting challenge and want to be part of a growing team, submit your application via our Web form today. Share your curriculum vitae and let’s embark on this journey together!
Description société
ABAKUS IT-SOLUTIONS – expert in IT comfort – is hiring to reinforce his teams.
IT services integrator, created in 1991, we position ourselves as IT comfort expert for the small and medium structures. To cover these services, we offer packaged based services and have a personalized service desk.
For larger organization, we are also active in the provision of IT staff and in projects both in operational and development field.
In addition, we also sell, deploy and install hardware (Servers, Storage, PC,…). We also offer technical consulting services.
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