IT Support – Service Desk Operator

Description de la mission

IT Support – Service Desk Operator
Are you enthusiastic about IT support and enjoy working in a multicultural environment?
A leading IT services provider for European institutions is seeking a Service Desk Operator to join our growing team. In this role, you will serve as the primary point of contact for users, delivering high-quality first-level IT support.
Key Responsibilities:
Act as the User Contact Point: Interact with a diverse group of users across Europe, managing inquiries via calls and emails with professionalism and efficiency.
Oversee the Incident Life Cycle: Record all incidents within our advanced Service Management platform, perform initial diagnostics, and resolve issues where possible. In cases requiring additional expertise, escalate the incidents to the appropriate teams.
Deliver Exclusive VIP Support: Provide tailored IT assistance to high-profile users, including senior leaders and executives, ensuring their needs are met with promptness and professionalism.
Enhance Team Knowledge: Contribute to the continual improvement of the team’s knowledge base by sharing your experiences and effective solutions, aiding both colleagues and overall service performance.
Your Profile:
Bilingual Expertise: Strong communication skills in both English and French are essential, allowing you to confidently engage with a diverse client base.
Proven Experience: You have at least one year of experience in a similar role, demonstrating an ability to manage user support issues efficiently and effectively.
Technical Proficiency: Familiarity with ticketing systems and ITIL standards is necessary, enabling you to quickly adapt to our tools and processes.
We’ll ask you to be ITIL-certified, and if you’re not, our partner will finance your certification.
Collaborative and International Mindset: Thrive in a team-oriented environment, where communication and cooperation across multiple regions are key to success.
Apply now!
Description société
Part of the Menway Group, an international player with expertise in four key areas: Recruitment, HR Consulting, Interim Management, and Temporary Work.
Since 2011, Yupeek, operating in several countries including France, Luxembourg, and Belgium, serves as a recruitment partner providing dual expertise in Information and Communication Technologies, as well as for young graduates.
Our specialised teams support the growth of our partners and the careers of our candidates, aiming to facilitate and make enjoyable the recruitment processes for everyone.
Feel free to join the Yupeek adventure!
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