Business Analyst Payments

Description de la mission

Business Analyst Payments
Working permit or EU citizenship are necessary to work in Luxembourg
Your responsibilities would include:
Your mission is to design, develop, manage, harmonize and phase out commercial products, services, channel formulas and processes within one or more segments.
You work in a Squad within our Agile organization and you work together with other experts to achieve the Squad’s mission. This involves the implementation of the following activities :
· Undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journey. You ensure all suggestions for improvements and solutions are validated by data.
· Optimize processes in a customer friendly way to maximize customer and business value.
· Deliver the customer journey strategy, manage the stakeholders, formulate the product/service-, process- and channel policy in line with external regulations, risk and compliance policies.
· Truly understand your products, services and customer processes end-to-end and you keep this knowledge up to date.
· Have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue and process quality.
· Can be involved in resolving customer complaints & incidents.
· By applying your expertise, develop new techniques, new monitoring standards for the company, new products & processes and improve current ones.
· Apply expert distribution knowledge to develop new and improve current distribution practices that set market standards.
· Could be external speaker and contribute to industry knowledge.
Key Skills & Background:
· Ability to manage a very diverse set of stakeholders with very different priorities.
· Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information.
· Knowing what is going on with the customer, put himself/ herself in customers’ shoes, assess the wishes and needs of customers and anticipate on this.
· Having strong analytical & judgement skills to recognize key information, identify problem, establish connections and validate before acting.
· Having deep knowledge of the customer’s business and banking processes and integrate acquired knowledge into performance of tasks.
· Ability to develop a long-term vision
· Ability to take initiatives to improve products, processes and channel policies – ensure that creative ideas are implemented.
· Supporting the agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development.
· Master or Bachelor degree
· Proven track record of managing/contributing to complex projects
· Specific knowledge of the Payments industry will be considered as an asset
· Fluent in English & French
Description société
Advisory Key is a Consulting & Recruiting Company specialized in Project Management, Business Analysis and Operations in the investment fund industry & wealth management. This year, we conducted more than 100 assignments successfully. Advisory Key knows a sharp growth since its creation in 2010. We are constantly growing and we now are working with the major banks in Luxembourg and Paris. Together with our team composed of more than 190 high-caliber professionals, we develop a culture of excellence and deliver cost-effective advice.
Lire la suite