Incident And Response Manager

Description de la mission

NEW Incident and Problem manager for a top 5 company
Client/industry : Top 5 global technology company
Contract: 12 months, continuously extendable
Work Location: 3 days a week in Battersea, 2 days remote
Nice to have skills:
Requirements:
Must-Have Skills:
3+ years of incident and problem management experience
Worked for a top 250 company
Experience handling incidents at scale (in the millions)
Nice-to-Have Skills:
Mobile, banking, finance, or e-commerce experience

Role Responsibilities:
Manage Major Incidents: From identification to service restoration and closure, the Incident & Problem Manager oversees critical incidents, ensuring timely resolution.
Professional Communication: Regularly communicate major incidents to internal and external stakeholders within contracted SLAs.
Root Cause Analysis (RCA): Drive RCA efforts, producing documentation within SLAs after major incidents.
Key Qualifications:
Major Incident Response: Experience in triaging critical incidents related to services and infrastructure.
Proactive Approach: Analyze trends to prevent recurring incidents and improve overall efficiency.
Effective Communication: Skilled at communicating under pressure, engaging partners, and crafting high-quality updates.
Root Cause Analysis: Proficient in post-incident reviews, using methods like the five Whys.
Metrics and Tooling: Familiar with incident and problem management KPIs, capturing accurate data for insights.

Location
London, UK
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as « Allegis Group »). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.
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