ServiceNow Discovery and Integration Experts m w d

Description de la mission

For our insurance customer in Northrhine-Westfalia we are looking for ServiceNow Discovery and Integration Experts – 100% remote possible, fulltime.

Your tasks:

Task 1:

– Create mid-servers within the International Affiliate network with MRE baseline and install Mid-Server Software

– Configure firewall settings to allow mid-server access and credentials to reach target devices and systems

– Single Sign On (SSO) configuration for International Affiliate users

– Integrate with Active Directory by pulling in foundation data for Configuration Management (User, Department, Company, Location)

– Introduction of Business Application data to LeanIX adhering to customer baseline

– Set up the dynamic discovery of Configuration Items (CI’s) within ServiceNow, including the core classes Server, Database, Storage, Network, End User Devices (clients, printers and mobiles).

– Configure Discovery types in-scope (Cloud (AWS/Azure, VCenter, SCCM/Intunes, IP Discovery)

– Any additional in-bound integrations for data population of core classes depending on entity infrastructure set up

– IP Schedule configuration and automation

Task 2:

– Identifying Business Processes and ingesting based upon the customer baseline (dependency on LeanIX)

– Identifying Information Objects and ingesting based upon the customer baseline (dependency on RSA Archer)

– Aligning RTO and RPO values between affiliate and the customer. Ensure DR attributes and values set

– Ensuring baseline attributes for ownership of Business Application (IT Product Manager and Business Product Owner). All infrastructure components have relevant Technical Service Offering in place

– Updates to the Information Domain dashboard allowing filtering by additional affiliate

– Attributes such as Confidentiality, Availability, Integrity, Criticality, 3rd Party, Provider, Consumer, RACE captured and defined (dependency on LeanIX and RSA Archer).

Your qualifications:

– Extensive practical experience with the ServiceNow platform and the Common Service Data Model (CSDM)

– Experience configuring a Configuration Management Database (CMDB) taking into account stakeholder needs and requirements

– Setup of ServiceNow discovery (schedules/IP ranges/mid-server) for server/DB/network and storage components

– Knowledge of rules engine configuration and automation within ServiceNow

– Understanding of core ITSM processes such as change management, incident management, knowledge management, problem management

– Very good knowledge of English