Aubay – IT support FR ENG DE

Description de la mission

Aubay – IT support (FR/ENG/DE)
Position: IT Support Specialist
About Us:
We are looking for an IT Support Specialist to join our team and provide exceptional IT support to our users and clients. This role offers the opportunity to work in a dynamic environment within a human-sized company.
Responsibilities:
As an IT Support Specialist, your responsibilities will include:
Providing IT support to users and/or clients.
Handling tickets related to incidents and dedicated requests in Windows and Office environments.
Troubleshooting desktop hardware such as desktop PCs, laptops, mobile devices, and printers.
Escalating unresolved incidents to higher-level support.
Tracking the incident lifecycle.
Contributing to the continuous improvement of procedures.
Following up on customer requests with a customer-oriented approach.
Profile:
Prerequisites:
Minimum of 2 years of experience in the IT field.
Proficiency in French, German, and English.
Good knowledge of the Windows operating system.
Proficiency in Office tools.
Familiarity with hardware troubleshooting (printers, PCs, mobile devices, etc.).
Experience with SCCM.
Understanding of Active Directory issues.
Strong analytical skills and ability to manage priorities.
Enjoyment of teamwork while also capable of working autonomously.
Excellent communication skills.
Additional Skills:
Familiarity with ticketing tools.
Experience with SCOM.
Proficiency in Office 365.
ITIL certification.
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What We Offer:
Permanent full-time contract.
Competitive salary package including extra-legal benefits.
Dynamic working environment within a human-sized company.
How to Apply:
If you meet the qualifications and are interested in joining our team, please submit your resume and cover letter through the link. We look forward to hearing from you!
Description société
Aubay is a Digital Services Company (DSC) founded in 1998. Currently enjoying strong growth, Aubay operates on markets with high added value, both in Luxembourg and elsewhere in Europe.

Aubay currently has 7,800 people working for it, about 70 of these in Luxembourg.

We support the digital transformation and industrialization of our customers’ information systems. We are present in all markets, whether in banking & insurance, the public sector, industry, telecommunications or services.

Aubay Luxembourg is PSF approved (Professional of the Financial Sector).

We recruit in:
– digitalization professions: Fullstack Develop, UX Designer, Cloud infrastructure consultant, Product owner, Scrum Master.
– development professions: .NET / JAVA / Angular / React developer consultant, tester.
– support professions: Helpdesk Agent, IT Support specialists, Service Support Managers.
– accompany our clients’ projects: AMOA, Business Analyst, Project Manager, PMO.
– process improvement / automation: process improvement consultant, process automation consultant.
– security: IAM / IAG consultant, network and security consultant, infrastructure and security consultant.

Our experts are certified ITIL, PRINCE 2, Splunk, Windows, Azure etc …

Joining us means joining a company on a human scale, which relies on two founding values to encourage its growth:
– the sense of commitment.
– the attention paid to its employees and customers.

Do you want to evolve within a friendly structure, accompanied by an involved team and accessible management? Do you recognize yourself in our values of listening and sharing? So contact us without further delay. Our recruitment team is at your service to help you take on new challenges.
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