Aubay – IT Support Agent

Description de la mission

Aubay – IT Support Agent
Mission
As an Helpdesk Consultant, you will have to answer user’s calls, diagnose problems and provide adapted solutions.
Responsibilities
Receive user’s calls – First line resolution
Recording incidents in the ticketing tool
Assist managing workstations and mailbox: diagnostic user’s problems
Open tickets and follow up, keep users informed on incident status and progress
Assign incidents to second line support
Production of work-instructions
Profile
Minimum 6 months experiences in a user support function.
IT knowledge are mandatory
Ability to determine computer problems and provide solutions: candidates have to appreciate call support and write documents in French and English.
Luxembourgish, German, French and English spoken fluently
Description société
Aubay is a Digital Services Company (DSC) founded in 1998. Currently enjoying strong growth, Aubay operates on markets with high added value, both in Luxembourg and elsewhere in Europe.

Aubay currently has 7,800 people working for it, about 70 of these in Luxembourg.

We support the digital transformation and industrialization of our customers’ information systems. We are present in all markets, whether in banking & insurance, the public sector, industry, telecommunications or services.

Aubay Luxembourg is PSF approved (Professional of the Financial Sector).

We recruit in:
– digitalization professions: Fullstack Develop, UX Designer, Cloud infrastructure consultant, Product owner, Scrum Master.
– development professions: .NET / JAVA / Angular / React developer consultant, tester.
– support professions: Helpdesk Agent, IT Support specialists, Service Support Managers.
– accompany our clients’ projects: AMOA, Business Analyst, Project Manager, PMO.
– process improvement / automation: process improvement consultant, process automation consultant.
– security: IAM / IAG consultant, network and security consultant, infrastructure and security consultant.

Our experts are certified ITIL, PRINCE 2, Splunk, Windows, Azure etc …

Joining us means joining a company on a human scale, which relies on two founding values to encourage its growth:
– the sense of commitment.
– the attention paid to its employees and customers.

Do you want to evolve within a friendly structure, accompanied by an involved team and accessible management? Do you recognize yourself in our values of listening and sharing? So contact us without further delay. Our recruitment team is at your service to help you take on new challenges.
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