CRM Application Support

Description de la mission

London Based Trading firm seek a Contract CRM Application Support Analyst with Salesforce.com or SingleTrack. Any experience of BlueCurve or BlueMatrix Research Authoring & Distribution systems would be helpful. Exceptional understanding of Microsoft Office 365 applications (Excel, Excel Macro’s, Word and to a lesser extent Power Point). Database principals and Basic SQL would be advantageous. Previous experience of supporting Event Management systems (Dealogic Eventmanager) although not mandatory. Understanding of Web Principles. 6 Month rolling £400-450 per day PAYE Inside IR35. 3 day in their London Office. Support daily IT activities for Sales & Research users in a busy Broker Dealer environment. Support 200+ user base of existing Client Relationship System (COMPASS) based on Salesforce and SingleTrack platforms. Support of Research (BlueCurve) Authoring and Distribution Systems which would involve maintaining access to numerous Research Portals. Conduct technical diagnosis of operational problems and work with local, external and Global Teams to resolve issues in a timely manner. Work closely with Global Application Teams and external vendors to implement new solutions. Assist with Global Rollouts of new applications and train new users in usage of specific applications.