Support Engineer

Description de la mission

Job Summary
Bristol
Contract
JN -092023-1946694
Sep 07, 2023
£250 – £300 pd

Job Description
You will have a blend of technical and customer-facing skills to successfully support the companies Mechatronics & Sustainable Packaging (MSP) packing machines

Support Engineer

Hybrid – Bristol, Manchester and Germany

9 months

£300 per day Inside IR35

50%-75% travel expected in UK/EU/NA – Bristol, Manchester & Germany

Morgan McKinley is currently working with a multinational technology company, who is seeking a Support Engineer. As the Support Engineer, you will have a blend of technical and customer-facing skills to successfully support the companies Mechatronics & Sustainable Packaging (MSP) packing machines. Hardware Support Engineers (HSEs) are responsible for engineering support of on-site maintaining MSP technologies in Europe.

Responsibilities –
* Enable local site maintenance technicians to effectively maintain advanced technology systems by creating and maintaining maintenance procedural and troubleshooting documentation
* Serve as the escalation point for local site maintenance technicians when complex system issues impacting machine performance or availability arise
* Monitor system performance across the EU region and utilize system KPIs and technician feedback to identify and lead continuous improvement initiatives
* Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems
* Develop and implement a process for ensuring spare part availability across the EU region for the systems you support

50%-75% travel expected in UK/EU/NA – Bristol, Manchester & Germany

Skills –
* BS in Engineering (Mechanical, Electrical, Industrial, or related field)
* 3+ years of experience designing, deploying, or supporting mechatronic or robotic systems
* Knowledge and/or working experience with statistical analysis tools, data visualization, and program management
* Experience leading disciplined technical problem-solving
* Experience with 8D, 5-Why, Fishbone, FMEA, or comparable root cause analysis methodologies
* Excellent communication skills with the ability to articulate complex technical issues
* Ability to manage multiple high-priority tasks simultaneously

If this role is of an interest, please apply!

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.