Keyteo – ServiceNow CMDB Expert

Description de la mission

Keyteo – ServiceNow CMDB Expert

The IT Administration & Support service is seeking to improve the management of its own ITSM implementation on the ServiceNow platform and its developments. Projects related to the platform are managed using the Agile approach.
The requested profile will act as a ServiceNow CMDB Steward.
The CMDB Steward acts as a domain Subject Matter Expert (SME) and governance facilitator for CMDB data quality within assigned domains.
The role focuses on:
Monitoring data quality
Identifying breaches and inconsistencies
Guiding and training CI Managers and Data Owners
Facilitating remediation
Supporting continuous improvement of CMDB health
The person will work in close collaboration with ServiceNow teams and other stakeholders to ensure the delivery of consistent, scalable, and compliant solutions aligned with the bank’s requirements.
Description of the activities
Technical and strategic:
Service Mapping Assistance
Perform activities related to Application Mapping in ServiceNow:
Create respective Service Instances
Validate mapping landscape
Create links and Remediate gaps with required stakeholders
Assistance in onboarding new business applications
Data quality monitoring & breach identification
Monitoring and identify data quality and CMDB breaches i.e:
Missing CIS or attributes
Invalid lifecycle states
Broken relationships
Orphaned CIS
Ownership inconsistencies
Identify data quality issues and escalating to proper owner:
CI Managers
CMDB support
ITOM support
Technology owners
Facilitate CMDB Health review session as per the CMDB Health & CMDB Verification Audit
advisory and support
Provide subject matter expertise and advisory in:
CMDB Governance
CI lifecycle standards
relationship modeling etc.
Guide CI Managers on correct modeling practices
Monitoring CMDB tickets queue and provide support & assistance in owned domain
coordination of remediation:
Support analysis of root causes for recurring data issues
Track and facilitates agreed remediation actions to closure
training and awareness:
CMDB stakeholders’ management via regular meetings, workshops, quality review sessions
Produce and maintain documentation and training to enable efficient process and tool use
Promote awareness of CMDB features and governance processes
collaboration:
Participate in the Agile ceremonies of the CMDB team (daily stand-ups, sprint planning, reviews, retrospectives).
Engage with business stakeholders to gather requirements, and participate in refining user stories.
Support backlog refinement, estimation, and prioritization of CMDB-related initiatives.
continous improvement:
Identify structural data issues
Recommend preventive controls adjustments per stakeholders’ requirements
Propose governance improvements to CMDB Product Owner
Propose CMDB improvements per discussions with CMDB stakeholders
Required qualifications and skills
Tech skills:
Experience in working in ServiceNow CMDB for minimum 3 years
ServiceNow CSA Certification
ServiceNow CIS-Data Foundation certification (highly recommended)
Soft skills:
Excellent analytical skills
Excellent communication skills
Proactive mindset
Teamwork, knowledge & work status sharing attitude
Ability to facilitate CMDB quality improvements plans among multiple different stakeholders
Ability to facilitate meetings and CMDB related training
Must be fluent in English and French
Cross-functional skills:
Strong communication skills tailored to both technical and business stakeholders.
Comfortable working across multiple teams and managing cross-domain dependencies.
Analytical mindset, with ability to identify gaps, risks, and optimization opportunities.
Structured, autonomous, and collaborative working style.
Curiosity and commitment to staying informed about ServiceNow evolution and best practices.
Description société
Comment te projeter chez KEYTEO Luxembourg ?

– En tant que Consultant KEYTEO, tu bénéficieras d’un environnement de travail dynamique, des opportunités pour Booster ta carrière, une culture d’entreprise saine qui valorisera ton épanouissement personnel (Onboarding, Event, Formation…)

– Tu bénéficieras d’un suivi régulier avec ton référent RH et ton Business Manager, l’idéal pour assurer et optimiser ton expérience chez KEYTEO !

Notre structure à taille humaine véhicule trois valeurs principales qui nous tiennent à cœur :

Passion : Nous sommes motivés par la passion de réussir et de relever de nouveaux défis. Notre ambition est d’atteindre les exigences techniques, fonctionnelles et méthodologiques sur chaque projet.

Transparence : Notre approche, au travers des valeurs humaines, se veut transparente envers nos collaborateurs et nos clients. Notre mode de collaboration pérenne s’établit sur la confiance afin de fournir la meilleure qualité de service, adapté à chaque environnement.

Convivialité : Nous accordons un intérêt majeur au capital humain, pour que chaque personne de notre communauté puisse s’épanouir. Nous sommes persuadés que la convivialité contribue à une meilleure collaboration et permet de générer l’implication de chacun.

Chez Keyteo, nous croyons fermement à l’égalité des chances et nous nous engageons à créer un environnement de travail inclusif où chaque individu, quelle que soit son origine, son genre, son âge, son orientation sexuelle, sa religion ou son handicap, est valorisé et respecté.

Nous encourageons activement les candidatures de toutes les personnes qualifiées et nous nous engageons à évaluer les candidats sur la base de leurs compétences, de leur expérience et de leur potentiel.

Rejoindre notre équipe, c’est contribuer à un lieu de travail diversifié et dynamique où chacun a l’opportunité de s’épanouir et de réussir.
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