ServiceNow CMDB Steward

Description de la mission

ServiceNow CMDB Steward

The requested profile will act as a ServiceNow CMDB Steward.
The CMDB Steward acts as a domain Subject Matter Expert (SME) and governance facilitator for CMDB data quality within assigned domains.
The role focuses on:
Monitoring data quality
Identifying breaches and inconsistencies
Guiding and training CI Managers and Data Owners
Facilitating remediation
Supporting continuous improvement of CMDB health
The person will work in close collaboration with ServiceNow teams and other stakeholders
to ensure the delivery of consistent, scalable, and compliant solutions aligned with the bank’s requirements.
Description of the activities:
1. Technicalandstrategic: 1.1.Service Mapping Assistance
Perform activities related to Application Mapping in ServiceNow:
Create respective Service Instances
Validate mapping landscape
Create links and Remediate gaps with required stakeholders
Assistance in onboarding new business applications
1.2. Data Quality Monitoring & Breach Identification
Monitoring and identify data quality and CMDB breaches i.e:: o Missing CIs or attributes
Invalid lifecycle states
Broken relationships
Orphaned CIs
Ownership inconsistencies
Identify data quality issues and escalating to proper owner: o CI Managers
CMDB support
ITOM support
Technology owners
Facilitate CMDB Health review session as per the CMDB Health & CMDB Verification Audit
1.3.Advisory and support
Provide subject matter expertise and advisory in: o CMDB Governance
CI lifecycle standards
Relationship modeling etc.
Guide CI Managers on correct modeling practices
Monitoring CMDB tickets queue and provide support & assistance in owned domain
1.4.Coordination of remediation
Support analysis of root causes for recurring data issues
Track and facilitates agreed remediation actions to closure
1.5. Training and awareness
CMDB stakeholders’ management via regular meetings, workshops, quality review sessions
Produce and maintain documentation and training to enable efficient process and tool use
Promote awareness of CMDB features and governance processes
1.6. Collaboration:
Participate in the Agile ceremonies of the CMDB team (daily stand-ups, sprint planning, reviews, retrospectives).
Engage with business stakeholders to gather requirements, and participate in refining user stories.
Support backlog refinement, estimation, and prioritization of CMDB-related initiatives.
1.7.Continous improvement
Identify structural data issues
Recommend preventive controls adjustments per stakeholders’ requirements
Propose governance improvements to CMDB Product Owner
Propose CMDB improvements per discussions with CMDB stakeholders
Required Qualifications and Skills: Tech skills:
Experience in working in ServiceNow CMDB for minimum 3 years
ServiceNow CSA Certification
ServiceNow CIS-Data Foundation certification (highly recommended)
Soft skills:
Excellent analytical skills
Excellent communication skills
Proactive mindset
Teamwork, knowledge & work status sharing attitude
Ability to facilitate CMDB quality improvements plans among multiple different
stakeholders
Ability to facilitate meetings and CMDB related training
Must be fluent in English and French
Cross-functional skills:
Strong communication skills tailored to both technical and business stakeholders.
Comfortable working across multiple teams and managing cross-domain dependencies.
Analytical mindset, with ability to identify gaps, risks, and optimization opportunities.
Structured, autonomous, and collaborative working style.
Curiosity and commitment to staying informed about ServiceNow evolution
and best practices.
Description société
Europ-IT group provides IT services and engineering to corporate clients, small to medium sized business and other various companies throughout Europe.