Business analyst digital banking – customer journey M F

Description de la mission

Business analyst digital banking – customer journey M/F
Be part of a Digital Banking project!
We are looking for a Business Analyst Digital Banking / Customer Journey for one if our client based in Luxembourg.
Freelance contract or permanent contract via a payrolling company
English fluent is mandatory
Annual gross salary around 100 000€ (as a consultant), according to your skills
Daily rate around 600 – 700€ (as a freelancer), according to your skills
Responsibilities
You will work directly with business stakeholders through workshops and interviews, allowing you to clearly shape solutions from real, concrete needs rather than abstract requirements
You will gain a deep understanding of end-to-end digital customer journeys, giving you visibility on how users actually interact with banking services
You will identify UX, process, and delay-related pain points, enabling you to make tangible improvements that customers can feel
You will translate complex business needs into clear business requirements and user stories, positioning you as a key bridge between business and IT
You will collaborate closely with developers, QA, and architects, ensuring that functional intent is preserved throughout delivery
You will actively contribute to the design of new digital features, with direct impact on customer experience and product evolution
You will work within a regulated banking environment, strengthening your expertise in compliance-driven digital initiatives
You will conduct business and IT impact analyses, allowing you to influence decision-making with structured, evidence-based insights
You will lead and support User Acceptance Testing, ensuring solutions are fit for purpose before reaching end users
You will follow up on incidents affecting digital journeys, giving you ownership over quality and continuity of customer experience
You will document processes using BPMN and diagrams, creating clarity and sustainability in complex operational environments
You will be involved in Agile ceremonies, giving you continuous visibility on priorities, progress, and delivery decisions
You will support change management initiatives, helping teams and users adopt new tools and processes effectively
You will monitor Digital Banking trends, keeping your work aligned with market evolution and innovation
You will support solution deployments, ensuring that design intentions are effectively translated into production reality
Your profile
Your solid experience as a Business Analyst allows you to operate with autonomy and credibility in complex digital initiatives
Your background in private banking enables you to understand high-value client expectations and regulatory constraints from day one
Your experience in Digital Banking and customer journey processes positions you to work on end-to-end, user-centric transformations
Your exposure to e-signature solutions such as Cryptomathic allows you to contribute immediately to secure and compliant digital flows
Your hands-on knowledge of authentication tools like LuxTrust and SwissTrust strengthens your impact on identity and access-related topics
Your fluency in English enables you to operate comfortably in an international, multi-stakeholder environment
Description société
Hays plc est l’un des principaux groupes mondiaux de recrutement de professionnels. Hays est l’expert du recrutement de personnes qualifiées, professionnelles et compétentes dans le monde entier. Hays est le leader du marché au Royaume-Uni et en Asie-Pacifique et également l’un des leaders du marché en Europe continentale et en Amérique latine. Hays intervient pour le compte de milliers d’entreprises des secteurs privé et public, sur des postes en CDI, CDD, Travail Temporaire et Contracting.

Hays France & Luxembourg compte aujourd’hui plus de 650 salariés répartis au sein de 22 bureaux (Aix-en-Provence, Amiens, Biarritz, Bordeaux, Clermont-Ferrand, Dijon, Grenoble, La Rochelle, Lille, Lyon, Montpellier, Nancy, Nantes, Nice, Paris, Reims, Rennes, Rouen, Strasbourg, Toulouse, Tours et au Luxembourg) couvrant 25 secteurs d’activité.
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