IT Systems Administrator Level 3 m f d

Description de la mission

IT Systems Administrator Level 3 (m/f/d)
We are looking for a motivated and detail-oriented Level 3 IT Systems Administrator to join our IT team. This position is responsible for responding, prioritizing, and coordinating resolution of service requests and incidents for our employees located in Hosingen and abroad. Most frequently, you will be based in proximity to the user to build relationship through face-to-face interactions and onsite assistance.
Key Responsibilities:
Maintain software and hardware applications, providing Level 1 customer service and interfacing with all staff, in office and production areas
Maintain communication and ownership throughout life cycle of the service request/incident
Monitoring help desk tickets, maintaining knowledge, researching for most recent program updates, providing technical support, testing new software and monitoring security breaches
Take overall responsibility of incident/service request transferred from other teams
Create knowledge base articles and provide updates whenever necessary
Support continuous improvement of ITSM processes
On-site infrastructure and workplace support services
Coordination of IT purchases and IT inventory management
User training, including documentation
Provide remote support to regional managers, sales, and VIPs
Work cooperatively and effectively with other members of IT department
Interface with external providers on technical issues like printers, telephony systems, security systems, etc.
Recommend new and existing solutions, which involve enhancing applications/systems functionality, features and repairs
Project support as necessary
After hours support and maintenance as necessary
Education:
Bachelor’s degree in computer science, information systems or equivalent experience
Experience:
Network and Security experience preferred
Skills:
Well organized person who can manage several open issues while working on projects
Eagerness to continuously learn new skills, processes, technologies and products
Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely
Ensure and develop relationship with customers, stakeholders with high level of satisfaction
Ability to multi-task in a high-pressure, fast-growth environment
Excellent written and verbal communications skills
Flexibility and ability to stay calm under pressure
Ability to adhere to defined processes and procedures and suggest improvements
Technical Knowledge:
Experience with Cisco Meraki Security Appliances and Switches, VLAN, WLAN and Cloud Server Systems
Microsoft Active Directory, Group Policy Objects, DNS, Office 365, Microsoft Azure, Microsoft SQL, Microsoft, SIEM, and Anti-virus solutions
Working knowledge of IT Hardware and Software, Microsoft OS, MS Windows, applications and tools
Basic knowledge about ticketing system
ITIL Certification is a plus
Languages: Fluent English, with a good command of French or German is considered as an asset
If you are interested in gaining experience in a growing Luxembourg-based company and are analytical and detail-oriented, we would like to meet you.
What we offer you?
A fast-growing company, an international environment, exciting challenges, a dynamic workplace
…And more reasons to join us… If you are interested in this position and meet the job requirements, please apply via our web site: www.bmedicalsystems.com
Description société
B Medical Systems was founded in 1979 when Electrolux partnered with the World Health Organization to create a solution for the safe storage and transport of vaccines around the world. Since that time, B Medical has become a global leader in vaccine cold chain. For over 35 years, we’ve been innovating and creating technologies that save lives across the globe.

In October 2022, B Medical Systems is acquired by Azenta Life Sciences, a global leader in the life sciences space with headquarters in Massachusetts, and offices and operations worldwide. Azenta is a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies. Azenta provides unparalleled capabilities with lab analysis, sample management and storage services, informatics software, and consumables.
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