Application Support Engineer

Description de la mission

Application Support Engineer
We are currently looking for an Application Support Engineer to strengthen the Cronos Europa team.
This role acts as a bridge between internal users and development teams, combining application support and technical collaboration.
The services shall be performed remotely in Near-site location allowing to reach Luxembourg city within 2 hours.
Responsibilities:
User guidance and support regarding the use of the tools, including the GUI and the web service
Assistance with monitoring and reacting to the functional mailbox
Follow-up of incidents, user requests and bug reports
Management and follow-up of user requests
Coordination of wiki sites, collaborative sites or social networks
Guidance regarding the use of eTranslation and its related suite of tools as a service and through the API
Participation in user, service and project meetings
Elaboration and implementation of relevant support processes
Attending technical meetings with users
Technical skills:
Good knowledge of web services
Ability to respond to user queries efficiently and fast
Very good communication skills with technical and non-technical audiences
Analysis and problem solving skills
Ability to participate in technical meetings and good communication skills
Capability to write clear and structured technical documents
Ability to participate in technical meetings and good communication skills
Knowledge of web services, java, typescript or python
Profile:
Bachelor’s degree or equivalent
English fluent
Why Cronos Group?
We’ll propose you:
An attractive salary package
A good work-life balance environment
The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
The opportunity to develop your skills thanks to tailor-made training courses according to your needs
A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don’t wait anymore and join Cronos!
Description société
Cronos Luxembourg delivers IT and Digital Transformation services to Private and Public sector organizations in Luxembourg. Through us, clients can also access the full range of capabilities of the Cronos Group, the leading IT services provider in the Benelux. ABOUT THE CRONOS GROUP: Cronos is a unique example of innovative entrepreneurship. Founded in 1991 by and for technology people, the company has grown into a large group of hundreds of highly specialized companies employing over 8500 consultants, almost all working in Belgium, Luxembourg, and the Netherlands. Each affiliated company is specialized in one technology or business service. If there is a new technology or a new technological product, it is very likely that there is a Cronos company specialized in it. Our breadth of coverage, in depth-expertise and focus on innovation are indeed unique on the market. ABOUT CRONOS LUXEMBOURG: Cronos Luxembourg acts as the local gateway to this wealth of capabilities. It is the single point of contact for all services and experts of the group. We blend the insight of experts from different Cronos companies into ad hoc teams that are dedicated to addressing specific client challenges, acting as one. By leveraging the Group’s resources, Cronos Luxembourg can help clients extract value from new and emerging technologies, for everything from A as Artificial intelligence to Z as Zg Quantum. In Luxembourg, our +325 local consultants focus on Software Development Lifecycle, Fintech Solutions, Infrastructure & Operations, Modern Workplace & Business Applications, Cloud & Security and Data Analytics & AI. While being vendor neutral, Cronos Luxembourg leverages a strong partnership with Microsoft BeLux, of which our group is the partner of the year 2022 in Belgium. You can visit the website https://micronos.be/about-us/ to know more about our Microsoft related services. Through our local sister companies Flexso & Spire LU, we also focus on SAP & SalesForce services.
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