Cronos Europa – Senior IT Operations & Support Engineer Cloud & CI CD

Description de la mission

Cronos Europa – Senior IT Operations & Support Engineer (Cloud & CI / CD)
We are looking for a Senior IT Operations & Support Engineer to ensure the smooth operation, maintenance, and evolution of large-scale IT dissemination and publishing systems.
This hands-on role combines system monitoring, incident management, testing, release management, and technical consultancy, acting as a bridge between IT teams, developers, and end-users.
This position is a onsite contract.
Key responsibilities
IT operations & monitoring:
Monitor and analyse system logs using tools such as CloudWatch or Dynatrace
Produce operational reports, dashboards, and statistics (e.g., using Piwik or BI tools)
Identify anomalies, investigate root causes, and contribute to system reliability and performance
Incident, problem & support management:
Handle incidents and problems on IT systems and applications (ITIL-based approach)
Provide 2nd-level technical support to users for functional and non-functional issues
Manage tickets with users and external service providers, ensuring timely resolution
Testing, release & change management:
Test new functionalities and releases, identify and document issues
Follow up on issue resolution with development teams
Coordinate reception, validation, and testing of new releases
Work with CI/CD pipelines (preferably Bitbucket and/or GitLab)
Apply established change management procedures
Systems design & technical contribution:
Analyse and contribute to the evolution of IT systems
Draft and review technical and functional specifications
Participate actively in technical working groups and project meetings
Provide advice and guidance to teams on best practices and system improvements
Scripting & technical tooling
Create and maintain database scripts and Linux/Unix scripts
Work with JSON queries, Shell scripting, and API tools (e.g., curl, Postman)
Knowledge sharing:
Deliver training sessions, workshops, and demonstrations to internal teams
Serve as a bridge between technical and non-technical stakeholders
Profile
Minimum 5 years of professional IT experience, including:
Monitoring and analysing system logs
Incident & Problem Management (ITIL)
Testing and validating functional and non-functional requirements
Drafting technical specifications
Working in project management contexts
Cloud-based environments
Release management and CI/CD pipelines
Bachelor’s degree (or equivalent) in Computer Science, Information Technology, or related field
Equivalent professional experience may substitute formal education
English: C1 level or higher
Technical skills:
Web technologies: HTML, XML (XPath, XSLT), CSS
Databases: MySQL, SQL Server, Oracle, or PostgreSQL
Linux/Unix systems and Shell scripting
Application servers: Tomcat, JBoss/WildFly
Monitoring tools: CloudWatch, Dynatrace
Cloud platforms: AWS
CI/CD tools: Bitbucket, GitLab
Ticketing & documentation tools: Jira, Confluence, GitLab
Reporting & analytics: Piwik, Power BI
Programming/scripting: Java, Perl (basic to intermediate)
Desirable:
Knowledge of network topologies (TCP/IP, load balancers, proxies)
Experience with Elasticsearch
Familiarity with containerisation technologies (Docker, Kubernetes)
Experience with automated testing
Why cronos group?
We’ll propose you:
An attractive salary package
A good work-life balance environment
The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
The opportunity to develop your skills thanks to tailor-made training courses according to your needs
A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don’t wait anymore and join Cronos!
Description société
Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies.
From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities.
Our mission is to arm them with the tools they need to thrive in the digital age.
Every aspect of our organisation is designed to complement their capabilities – from our people to our processes and our premises.
Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group.
Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts.
Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres.
By leveraging the Group’s resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.
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