Product Manager

Description de la mission

Product Manager
We are on the lookout for a dynamic Product Manager to spearhead a team of Service Owners. This pivotal role blends the best of product management and service delivery, ensuring our services not only meet operational demands but also align with our strategic vision for the future.
Key Responsibilities:
Service Lifecycle Management: Oversee the end-to-end lifecycle of services, ensuring alignment with customer needs and business objectives.
Roadmap and Vision: Develop and communicate a clear service roadmap that aligns with long-term organizational goals.
Service Definition and Features: Define service offerings, features, and SLAs with Service Owners.
Cross-Functional Collaboration: Work with architects, engineers, DevOps, and operations teams to ensure seamless service delivery.
Stakeholder Management: Act as the primary interface between Service Owners, senior management, and external stakeholders.
Customer Feedback and Iteration: Gather feedback to continuously improve service quality and performance.
Data-Driven Decision Making: Use data and KPIs to guide prioritization decisions.
Compliance and Risk Management: Ensure services comply with security, legal, and regulatory requirements.
Required Skills & Experience:
5+ years in product management, focusing on service delivery.
Strong leadership and customer-focused orientation.
Knowledge of cloud technologies (AWS, Azure, GCP) and DevSecOps principles.
Experience with SAFe (Scaled Agile Framework) and managing SLAs.
Excellent communication and organizational skills.
Experience with budgeting and financial oversight for service-related projects.
Preferred Qualifications:
SAFe certification.
Familiarity with ITIL service management practices.
Proven stakeholder management in complex environments.
Data-driven mindset with experience in analytics.
Technical knowledge across IT infrastructure domains.
Join ABAKUS IT SOLUTIONS and lead a team dedicated to delivering exceptional IT services. Apply now to be part of our innovative and collaborative environment!
Description société
ABAKUS IT-SOLUTIONS, a dynamic IT services integrator founded in 1991, is growing and actively hiring to strengthen its talented team. We are a trusted partner in IT comfort, delivering tailored solutions to small and medium businesses as well as large enterprises across sectors such as public services, industry, and finance.

As experts in IT infrastructure management, we offer comprehensive services including personalized service desk support and IT solutions that span hardware, software, and cybersecurity. We take pride in our specialized knowledge of cloud technologies, IT consulting, and application development, with a focus on adapting to the latest innovations.

For larger organizations, we also provide top-tier IT expertise and resources through our staffing services, ensuring you have the right people for both operational and development projects. Additionally, we handle the deployment and installation of cutting-edge hardware, from servers to storage and personal computers, tailored to your needs.

At ABAKUS IT-SOLUTIONS, we are committed to fostering a workplace where employees thrive in an environment that values autonomy, innovation, and personal development. As we continue to grow, we are looking for skilled professionals who are ready to embrace new challenges and contribute to a team that is as passionate about IT as it is about creating comfort in every project we undertake.

Join us in shaping the future of IT! We offer exciting career opportunities across our offices in Belgium, Luxembourg, and Germany, along with the chance to work with a variety of high-profile clients in diverse industries. Ready to take the next step? Explore our open positions today!
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