NSI – IT Service Desk Agent

Description de la mission

NSI – IT Service Desk Agent
IT Service Desk Agent
Job description
To reinforce our teams, we are looking for an IT Service Desk Agent speaking french and english.
Your main responsibilities:
Manage all incoming calls and emails to the Service Desk support function
Perform 1st line support related tasks
Screen, categorize and prioritize support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs
Follow and close out the calls opened trough the service management software
Documentation of incidents for inclusion and updates within the internal knowledge base
Install/replace IT equipment for the end-users (computers, laptops, printers, telephone, scanner, any IT devices in general related to an end-user)
Install and configure software on end-user machines
Reporting to the Service Desk team leader and producing monthly reports on demand
Liaise with third party suppliers to report and escalate customer problems
Participate in IT related projects under the supervision of the manager or project manager
Perform administrative tasks on the inventory tool (client and server side)
Perform administrative tasks in Active Directory
Strictly follow all ITSM and security policies
Your profile:
You have at least 3 years of experience in a similar position
Technical diploma in IT
Fluent in French and English mandatory
Technical Skills:
Experience in supporting system key users
Good knowledge and expertise with IT systems
MS Office 365 and related applications
Active Directory
Basic skills on networking
Soft Skills:
Customer focus and passion for excellence
Excellent communication skills
If at the end of the recruitment process your application is successful, you will be asked for a criminal record.
What is offered
Take the opportunity to join our « NSI family », where human values remain at the heart of our priorities
Permanent contract
Training courses
Dynamic and innovative environment
Be in the position to open your career perspectives
Competitive salary package
If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.
In short
Website:
www.nsi.lu
House of Biohealth:
27 rue Henri Koch
4354 Esch-sur-Alzette – Luxembourg
Size:
50 employees
IT sector:
Infrastructure, Software, Professionnel Services
Description société
NSI-CEGEKA Group is based in Luxembourg, Belgium, France & Canada. The company celebrated its 30th anniversary in 2023. NSI is a provider of value-added IT services (Agile application development, ERP, cloud infrastructure, professional services) for the private and public sectors.
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