Incident Manager

Description de la mission

Incident Manager
We are looking for an exceptional Onsite Incident Manager to lead incident management processes on-site in Strasbourg. This role is your opportunity to be at the forefront of innovation and service excellence in a dynamic environment!
What You’ll Do
Lead the charge in resolving major incidents swiftly, minimizing business disruptions.
Coordinate technical troubleshooting calls and guide cross-functional teams to success.
Facilitate post-incident reviews, identifying root causes and driving continuous improvement.
Maintain top-tier incident process documentation and onboarding materials.
Collaborate with Problem Management to ensure seamless incident ticket management.
Monitor incidents, provide insightful impact assessments, and escalate critical issues to senior leadership.
What We’re Looking For
Experience : 3+ years as an Incident Manager in complex operational environments.
Expertise : Strong grasp of ITIL methodology (Incident, Problem, Change Management).
Skills : Excellent communication, proficiency in ITSM tooling, and a knack for leadership.
Languages : Fluent in English (C1 minimum); French is a bonus.
Certifications : ITIL Foundation and Prince 2 Practitioner are a plus.
Technical Know-How : Familiarity with FLINK, Kafka, Kubernetes, Microservices, and Elastic Search is advantageous.
Education : Bachelor’s degree in IT or equivalent experience.
Special Requirement : EU Secret PSC clearance is mandatory for this role.
Why Join Us?
You’ll work alongside industry leaders, program managers, and technical experts in an EU-focused, collaborative environment. Together, we’ll push the boundaries of innovation and deliver exceptional service to our clients.
Ready to take the lead ? Apply today and become a key player in transforming incident management into a strategic advantage !
Description société
ABAKUS IT-SOLUTIONS, a dynamic IT services integrator founded in 1991, is growing and actively hiring to strengthen its talented team. We are a trusted partner in IT comfort, delivering tailored solutions to small and medium businesses as well as large enterprises across sectors such as public services, industry, and finance.

As experts in IT infrastructure management, we offer comprehensive services including personalized service desk support and IT solutions that span hardware, software, and cybersecurity. We take pride in our specialized knowledge of cloud technologies, IT consulting, and application development, with a focus on adapting to the latest innovations.

For larger organizations, we also provide top-tier IT expertise and resources through our staffing services, ensuring you have the right people for both operational and development projects. Additionally, we handle the deployment and installation of cutting-edge hardware, from servers to storage and personal computers, tailored to your needs.

At ABAKUS IT-SOLUTIONS, we are committed to fostering a workplace where employees thrive in an environment that values autonomy, innovation, and personal development. As we continue to grow, we are looking for skilled professionals who are ready to embrace new challenges and contribute to a team that is as passionate about IT as it is about creating comfort in every project we undertake.

Join us in shaping the future of IT! We offer exciting career opportunities across our offices in Belgium, Luxembourg, and Germany, along with the chance to work with a variety of high-profile clients in diverse industries. Ready to take the next step? Explore our open positions today!
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