ABAKUS IT-Solutions – Senior Service Delivery Manager

Description de la mission

ABAKUS IT-Solutions – Senior Service Delivery Manager
At ABAKUS IT Solutions, we are looking for a dynamic and experienced professional to take on a pivotal role as a Senior Service Delivery Manager. If you’re ready to lead impactful projects and inspire teams in a challenging environment, this opportunity is for you !
Responsibilities
Oversee the management of application maintenance services (AMS) for SAP systems, ensuring the seamless execution of incident, problem, and change management processes, as well as small-scale projects.
Act as the primary liaison between client IT and business leads, holding weekly touchpoints to align on priorities and progress.
Be the go-to escalation contact to address critical issues, prioritize actions, and provide focused resolutions.
Ensure all tickets are resolved on time, service requests are delivered as scheduled, and overall performance metrics are met or exceeded.
Collaborate with offshore project managers to review team deliverables and maintain alignment with expectations.
Facilitate communication between users and IT teams to resolve issues effectively and efficiently.
Support the identification and documentation of specific requirements in the SAP domain when needed.
Profile
Proven expertise in service delivery management, particularly in SAP application maintenance and support.
Fluency in French and English to interact effectively with diverse stakeholders.
A proactive approach to identifying and resolving issues.
The ability to build and maintain strong relationships with stakeholders and ensure satisfaction.
Experience in coordinating and guiding distributed teams, including offshore resources.
A solid understanding of SAP systems and related modules to support operational and business requirements.
Join us!
At ABAKUS IT Solutions, we are more than just an IT services provider. We are a team of passionate professionals dedicated to delivering excellence and innovation. If you are driven by results, enjoy tackling complex challenges, and aspire to lead impactful projects, this is your opportunity to shine.
Apply now and take the first step towards an exciting and rewarding journey with ABAKUS IT Solutions!
Description société
ABAKUS IT-SOLUTIONS, a dynamic IT services integrator founded in 1991, is growing and actively hiring to strengthen its talented team. We are a trusted partner in IT comfort, delivering tailored solutions to small and medium businesses as well as large enterprises across sectors such as public services, industry, and finance.

As experts in IT infrastructure management, we offer comprehensive services including personalized service desk support and IT solutions that span hardware, software, and cybersecurity. We take pride in our specialized knowledge of cloud technologies, IT consulting, and application development, with a focus on adapting to the latest innovations.

For larger organizations, we also provide top-tier IT expertise and resources through our staffing services, ensuring you have the right people for both operational and development projects. Additionally, we handle the deployment and installation of cutting-edge hardware, from servers to storage and personal computers, tailored to your needs.

At ABAKUS IT-SOLUTIONS, we are committed to fostering a workplace where employees thrive in an environment that values autonomy, innovation, and personal development. As we continue to grow, we are looking for skilled professionals who are ready to embrace new challenges and contribute to a team that is as passionate about IT as it is about creating comfort in every project we undertake.

Join us in shaping the future of IT! We offer exciting career opportunities across our offices in Belgium, Luxembourg, and Germany, along with the chance to work with a variety of high-profile clients in diverse industries. Ready to take the next step? Explore our open positions today!
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