CTG IT Solutions – Senior Application Support

Description de la mission

CTG IT Solutions – Senior Application Support
We are seeking a highly skilled and experienced Senior Application Support Specialist to join our team. In this role, you will provide advanced support for in-house software applications and escalate issues related to the Microsoft Office Suite when required. You will play a critical role in ensuring the reliability, functionality, and performance of our applications, working closely with users, the development team, and third-level support as necessary.
Key responsibilities
Advanced user support
Provide expert assistance for custom-built software applications used by the client.
Act as the escalation point for unresolved Microsoft Office Suite issues from first-level technical support.
Incident and problem management
Investigate, diagnose, and resolve complex application-related issues reported by users.
Collaborate with the development team or escalate to third-level support to ensure timely resolution of critical incidents.
Application testing and validation
Perform basic application tests for changes or updates to ensure smooth functionality.
Participate in Disaster Recovery (DR) tests to validate application availability and performance.
Documentation and knowledge management
Develop, update, and maintain user-facing documentation, such as user guides, FAQs, and Standard Operating Procedures (SOPs).
Contribute to internal knowledge sharing by documenting support procedures and resolutions.
Qualifications and requirements
Education: Diploma in the IT domain or a related field
Experience
Minimum of 6 years of relevant experience in application support or a related role
Proven expertise in supporting enterprise-level applications and troubleshooting complex issues
Technical skills
Strong knowledge of custom application environments and troubleshooting methodologies
Proficiency in Microsoft Office Suite support, including advanced configurations and issue resolution
Familiarity with basic testing procedures and tools is a plus
Languages: Fluency in both French and English is required
Soft skills
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
Strong analytical and problem-solving abilities
Proactive attitude and capacity to work both independently and collaboratively
Our offer
An attractive salary package with or without a company car
5 additional vacation days each year
A dedicated training program with personal development plans
Extra-legal advantages (IT material, banks, …)
Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, …
Description société
CTG is an international IT solutions and services company, back over 50 years of experience.

CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg.
We provide to the European Institutions all kind of IT services, such as IT Service Management (ITSM) like Service Desk and Helpdesk or infrastructure services, but also Application Solutions (Analysis, Development, Maintenance & Project Management) and Test Management. No fewer than 27 nationalities share their expertise and learn from each other.

Our goal? Keep on growing, in a serene and pragmatic way, preserving our philosophy of proximity and cooperation. Certified “Best Workplace in 2021”, we advocate multiculturalism, regular monitoring and open communication.

Our projects with European Institutions are unique. You are an IT professional looking for a challenging position in an international and multi-cultural environment ? Join CTG ! As your career evolves, you will receive steady support from a well-established and growing company, that is seeking your talent !
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