Cronos Europa – Service Desk Operator Strasbourg

Description de la mission

Cronos Europa – Service Desk Operator (Strasbourg)
We are currently looking for a “Service Desk Operator” to strengthen the Cronos Europa team.
The position is based in Strasbourg.
Responsabilities
Receiving calls and emails, first-line customer liaison: service desk agent, incident and request agent
Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes.
Making an initial assessment and diagnose of incidents and service requests, and attempting to resolve them. Make use of the knowledge database
Follow the documented procedures
Escalating incidents or services requests that cannot resolve/fulfil to other support agents in the same support group or to different support groups
Record and update information in knowledge database
Monitoring progress of incident resolution relative to the appropriate SLA
Keeping customers informed on incident status and progress
Managing the incident life-cycle, including closure and verification
Closing incidents and confirmation with the customer
Technical skills
Minimum of 1 year of relevant professional experience
Good IT knowledge
Experience using ticketing tools
User oriented
Very good skills in all of the MS office applications
ITIL V4 Foundation Certified
Language and communication skills
Fluent in both English/French both written and oral
Why cronos group
We’ll propose you
An attractive salary package
A good work-life balance environment
The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
The opportunity to develop your skills thanks to tailor-made training courses according to your needs
A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don’t wait anymore and join Cronos!
Description société
Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies.
From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities.
Our mission is to arm them with the tools they need to thrive in the digital age.
Every aspect of our organisation is designed to complement their capabilities – from our people to our processes and our premises.
Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group.
Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts.
Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres.
By leveraging the Group’s resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.
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