ServiceNow Developer

Description de la mission

ServiceNow Developer – ITSM Solutions

Context:
As part of a large-scale IT transformation program, we are seeking a ServiceNow Developer to strengthen our ITSM capabilities. The selected candidate will play a key role in developing, customizing, and optimizing ServiceNow applications to improve service delivery and align with ITIL best practices.

Responsibilities:
Develop and customize ServiceNow applications within the ITSM framework
Design and implement service catalog solutions, workflows, and automation scripts
Configure and maintain ServiceNow modules, including Incident, Problem, Change, and Request Management
Collaborate with IT Operations and Service Desk teams to optimize service delivery processes
Create custom applications and integrations within the ServiceNow platform
Support ITIL process improvements and contribute to governance initiatives
Troubleshoot, analyze, and resolve technical issues in the ServiceNow environment
Enhance the user experience through effective ServiceNow configurations and solutions

Profile required:
Strong experience in ServiceNow development and administration
In-depth expertise in ITSM processes and the ITIL framework
Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting
Experience with ServiceNow modules: ITSM, Service Catalog, Workflow
Knowledge of REST/SOAP APIs and system integrations
Understanding of IT Operations and Service Desk environments
Experience with database management and SQL queries
ServiceNow certifications (CSA, CAD) are a strong plus
Strong problem-solving and analytical abilities
Fluency in French and English
4 days / 5 on site