PMO ServiceNow roll- out

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  • BUDGET 650.00€
  • moyenne des offres Tarif selon profil
  • Code Postal mission 91000
  • Durée 3 mois renouvelables
  • Type de la mission
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Publiée le 15 février 2021

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Description de la mission

Context:

The mission of the PMO is to manage the roll out of a new application in all the regions where the client is present.

Duration of the mission:
Minimum timing is 12 months and can be extended to 22 months maximum


Description of activities:

  • Préparation phase
    Creating the on-boarding kit for data collection of the hubs
    Creation of presentations and documents needed for the project
  • Transition phase
    Organizing the kick off per hub
    Establish and follow up of detailed planning
    Follow up of the data collection process
    Unique communication point towards and from the hub
    Assists in specification writing (interfaces, processes, request forms, ..)
    Invites specialists if needed to work out solutions or processes
    Organizes and drives all necessary meetings between the stakeholders
    In charge of the minutes of each of the meetings
    Prepare the modification requests to the excellence and or development team
    Create advices on the processes needed to cover the local specifications
    Follow up of validation processes and development paths
    Train the trainers of the hubs
  • Test phase
    Establishing and follow up of the test processes
    Managing the pilots and manage the corrections on anomalies
  • Run phase
    Sign off the project
    Hand-over to local Service Delivery Manager

Main skills:

Minimum 5 years of experience in international Project Management with attention to local cultures
Prince II or equivalent certificates
C1 level of english, B2 level of french spoken and in writing
Strong communication skills
Strong experience with Service Now CSM & ITSM modules roll out, Knowledge Management,
Request Management and Support management
Good knowledge of MS O365 Products as Powerpoint, Teams, Excel

Technical skills:

– ServiceNow ITSM
– ServiceNow CSM

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Compétences Techniques Requises

Microsoft PowerpointMS OFFICEPMO

Compétences Fonctionnelles Requises

e-commerce / distribution

À propos du Donneur d'ordres

Marc K
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