PMO ServiceNow roll- out

Description de la mission

Context:

The mission of the PMO is to manage the roll out of a new application in all the regions where the client is present.

Duration of the mission:
Minimum timing is 12 months and can be extended to 22 months maximum

Description of activities:

• Préparation phase
  Creating the on-boarding kit for data collection of the hubs
  Creation of presentations and documents needed for the project
  
• Transition phase
  Organizing the kick off per hub
  Establish and follow up of detailed planning
  Follow up of the data collection process
  Unique communication point towards and from the hub
  Assists in specification writing (interfaces, processes, request forms, ..)
  Invites specialists if needed to work out solutions or processes
  Organizes and drives all necessary meetings between the stakeholders
  In charge of the minutes of each of the meetings
  Prepare the modification requests to the excellence and or development team
  Create advices on the processes needed to cover the local specifications
  Follow up of validation processes and development paths
  Train the trainers of the hubs
  
• Test phase
  Establishing and follow up of the test processes
  Managing the pilots and manage the corrections on anomalies
  
• Run phase
  Sign off the project
  Hand-over to local Service Delivery Manager

Main skills:

Minimum 5 years of experience in international Project Management with attention to local cultures
Prince II or equivalent certificates
C1 level of english, B2 level of french spoken and in writing
Strong communication skills
Strong experience with Service Now CSM & ITSM modules roll out, Knowledge Management,
Request Management and Support management
Good knowledge of MS O365 Products as Powerpoint, Teams, Excel

Technical skills:

– ServiceNow ITSM
– ServiceNow CSM